Faye has worked in the Defendant legal industry for almost 20 years, most recently as Head of Motor Claims Handling and Motor Injury at DAC Beachcroft. She has a strong background in operational excellence and leading teams. She works closely with clients to ensure that they are aware of and are adapting to all the latest tactics to ensure they control their indemnity spend.
As Head of Defendant Services, Faye is responsible for growing our Defendant Services and leading strategy in this area. Her focus will be on delivering innovative and effective solutions to the challenges faced by the industry, ensuring that the individual customer remains at the centre of the process and that the insurer’s brand is protected. She will lead our Defendant motor, casualty, credit hire, fraud, property and serious injury teams. She has a market leading reputation and specialises in the defence of chronic pain, vulnerable road user and fatal claims.
Faye is an experienced public speaker and has been a panellist and speaker at various industry events on key issues, most recently the Whiplash Reforms. She is also an alumni of the ABI Future Leader programme.
In her spare time, Faye enjoys spending time with her family, running, horse-riding, watching rugby and the antics of her wire-haired dachshund.