Admin Apprentice Complex Injury

Job Purpose:

As an Admin Apprentice, you will provide administrative support to claims handlers to ensure that they are able to give the best possible service.

• To work within the Multi Track (and Serious Injury team if needed) team assisting and providing general support to the fee earners, who deal with all aspects of litigated and non-litigated personal injury claims
• To assist the fee earners generally as and when required
• To provide general help and assistance with all aspects of litigated and non – litigated claims and/or technical nature

Key Duties and Responsibilities:

• Importing post
• Copying
• Indexing and pagination of documents of bundles
• Requesting disbursements
• Assisting with completion of schedule items (to do list)
• Providing general administrative support
• Proactively manage diaries and diarise actions
• Generating standard system driven letters
• Composing letters to clients/customers
• Making and receiving telephone calls from client and third parties
• Maintain pro-active communication with clients and external agencies relating to claims
• Observing and maintaining firm confidentiality in relation to all correspondence and communications
• Taking responsibility for personal development and growth
• Effective prioritisation of tasks whilst managing a full workload
• Liaise and build relationships as appropriate with clients and their support staff
• Book client and internal meetings
• Manage the case management system
• Open close and transfer files
• Set up new clients on the system
• File, archive, photocopy, scan documents as and when required
• Ensure that client contact information is kept up to date
• Assist with the booking of travel arrangements
• Liaise with Counsel and other legal representatives
• Proactively assist with ad-hoc business development and communications activities e.g. client contact reports, delegate packs etc.
• Attend or assist with any work related charitable functions.
• Maintain a level of individual knowledge required for the role
• Effectively work with fee earners and secretarial team members
• Handle confidential information in line with the firm’s data security protocols
• Minute internal meetings

Experience and Knowledge:

• Five GCSEs at grade C (or 4) or above, including English and Mathematics (or equivalent)
• High level of accuracy and attention to detail
• Enthusiastic and positive attitude with a general willingness to learn
• Strong written and verbal skills and able to communicate with colleagues at all levels, clients and third parties
• Good literacy and numeracy skills
• Basic knowledge of MS Word and Excel
• Strong organisational and administrative skills
• Strong communication skills both verbal and written
• Customer focussed and understanding the importance of excellent client care
• Ability to cope under pressure
• Ability to work to deadlines 
• An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results
• Good listening and learning skills
• Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities.
• Good organisation and time management skills

Benefits:

• Minimum 25 days’ holiday plus bank holidays
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy