Admin Apprentice


Leonard House - Birkenhead

REFERENCE: 06/22/09
CLOSING DATE: 7/20/2022 12:00:00 AM

Job Purpose:

As an Admin Apprentice, you will provide administrative support to claims handlers to ensure that they are able to give the best possible service.

  • To work within the  Multi Track (and Serious Injury team if needed) team assisting and providing general support to the fee earners, who deal with all aspects of litigated and non-litigated personal injury claims
  • To assist the fee earners generally as and when required
  • To provide general help and assistance with all aspects of litigated and non – litigated  claims and/or technical nature

Key Duties and Responsibilities:

  • Importing post
  • Copying
  • Indexing and pagination of documents of bundles
  • Requesting disbursements
  • Assisting with completion of schedule items (to do list)
  • Providing general administrative support
  • Proactively manage diaries and diarise actions 
  • Generating standard system driven letters
  • Composing letters to clients/customers
  • Making and receiving telephone calls from client and third parties
  • Maintain pro-active communication with clients and external agencies relating to claims
  • Observing and maintaining firm confidentiality in relation to all correspondence and communications
  • Taking responsibility for personal development and growth
  • Effective prioritisation of tasks whilst managing a full workload
  • Liaise and build relationships as appropriate with clients and their support staff
  • Book client and internal meetings
  • Manage the case management system
  • Open close and transfer files
  • Set up new clients on the system
  • File, archive, photocopy, scan documents as and when required
  • Ensure that client contact information is kept up to date
  • Assist with the booking of travel arrangements
  • Liaise with Counsel and other legal representatives
  • Proactively assist with ad-hoc business development and communications activities e.g. client contact reports, delegate packs etc.
  • Attend or assist with any work related charitable functions.
  • Maintain a level of individual knowledge required for the role
  • Effectively work with fee earners and secretarial team members
  • Handle confidential information in line with the firm’s data security protocols
  • Minute internal meetings

Experience and Knowledge:

  • Five GCSEs at grade C (or 4) or above, including English and Mathematics (or equivalent)
  • High level of accuracy and attention to detail
  • Enthusiastic and positive attitude with a general willingness to learn
  • Strong written and verbal skills and able to communicate with colleagues at all levels, clients and third parties
  • Good literacy and numeracy skills
  • Basic knowledge of MS Word and Excel
  • Strong organisational and administrative skills
  • Strong communication skills both verbal and written
  • Customer focussed and understanding the importance of excellent client care
  • Ability to cope under pressure
  • Ability to work to deadlines 
  • An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results
  • Good listening and learning skills
  • Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities.
  • Good organisation and time management skills


  • Minimum 25 days’ holiday plus bank holidays
  • Hybrid working model (in relevant role)
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
  • Medicash cash plan – claim back dental / physio / optical appointments
  • My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Funded driving theory test (in relevant role)
  • Active network of Wellbeing Champions – providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy

Admin Apprentice

If you have been referred to this job advertisement by an employee at Carpenters Group please add their name here.