Admin Assistant

Location:

Tithebarn Street Liverpool

REFERENCE: 06/21/09
CLOSING DATE: 6/30/2021 12:00:00 AM

Salary: Up to £17,500

Hours of work: 37 hours per week – Shift rotation

Job Purpose:

As an admin assistant you will be responsible for accurately inputting data into a variety of software and case management applications, ensuring incoming correspondence is administered quickly and efficiently. You will process outgoing correspondence and documentation to the highest quality standard whilst dealing with ad-hoc tasks, requests and queries to ensure the smooth processing and handling of claims.

Key Duties & Responsibilities:

  • To collate data accurately and effectively
  • To meet own targets and SLAsTo liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim
  • To contribute towards continuous improvement with generation of ideas
  • To adhere to company policies and procedures
  • To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies
  • To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
  • To drive your own development by actively seeking development opportunities
  • To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA
  • To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures

Experience & Knowledge:

  • Good communication and customer service skills
  • Professional approach
  • Strong written, oral and interpersonal skills
  • Excellent time management and organisational skills
  • A flexible and adaptable attitude to resolving issues
  • An ability to work using own initiative within boundaries
  • An ability to in work in a fast-paced environment
  • An ability to work effectively with people across a wide range of levels and responsibilities
  • Good IT/Keyboard skills
  • Attention to detail
  • Good team working skills

Admin Assistant

If you have been referred to this job advertisement by an employee at Carpenters Group please add their name here.
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