Birkenhead or Liverpool

REFERENCE: 02.22.20
CLOSING DATE: 5/27/2022 12:00:00 AM

Hours of work: 37 hours Monday – Thursday 9am – 5.30pm Friday 9am – 5pm

Salary: £18,278

Job Purpose

  • To work within the Claimant team assisting and providing general support to the fee earners, who deal with all aspects of litigated and non-litigated personal injury claims
  • To assist the fee earners generally as and when required.
  • To provide general help and assistance with all aspects of litigated and non – litigated personal injury claims and/or technical nature
  • To assist with matters such as (but not exclusively), preparing Trial bundles, preparing witness statements, obtaining and reviewing evidence (medical or otherwise) obtaining and collating medical records, instructing Counsel, preparing court proceedings and providing general help and assistance on litigated files as and when required.

Key Duties and Responsibilities

  • Providing general administrative and clerical support
  • Proactively manage diaries and diarise actions
  • Generating standard system driven letters
  • Composing letters to clients/customers
  • Maintain pro-active communication with clients and external agencies relating to claims
  • Observing and maintaining firm confidentiality in relation to all correspondence and communications
  • Taking responsibility for personal development and growth
  • Effective prioritisation of tasks whilst managing a full workload
  • Liaise and build relationships as appropriate with clients and their support staff
  • Book client and internal meetings
  • Prepare correspondence and documents from digital dictation
  • Answer and make telephone calls
  • Manage the case management system
  • Prepare document bundles
  • Open and close files
  • Set up new clients on the finance system
  • File, archive, photocopy, scan documents as and when required
  • Ensure that client contact information is kept up to date
  • Assist with the booking of travel arrangements
  • Liaise with Counsel and other legal representatives
  • Proactively assist with ad-hoc business development and communications activities e.g. client contact reports, delegate packs etc.
  • Maintain a level of individual knowledge required for the role
  • Assist with incoming billing, cash collection and accounts queries
  • Effectively work with fee earners and secretarial team members
  • Handle confidential information in line with the firm’s data security protocols
  • Minute internal meetings

Experience and Knowledge

  • Previous experience in a similar role
  • Good literacy and numeracy skills
  • Excellent attention to detail
  • A focused client service approach is essential, interacting with clients in a professional manner at all time.
  • Working knowledge of MS Word and Excel
  • Strong organisational and administrative skills
  • Strong communication skills both verbal and written
  • Ability to cope under pressure
  • Ability to work to deadlines
  • An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results
  • Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities
  • Good organisation and time management skills


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