Bodily Injury Insurance Claims Handler


Tithebarn Street Liverpool

REFERENCE: 09.21.04
CLOSING DATE: 9/30/2021 12:00:00 AM

Salary: £22,000.00 - £32,000.00

Job Purpose:

As a bodily injury handler you will be you will be responsible for your own caseload of bodily injury insurance claims, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints all whilst providing an excellent customer service.

Key Duties & Responsibilities:

  • Make correct policy decisions in regard to indemnity and coverage referring where necessary
  • To review liability to ensure correct decision made and where necessary negotiate liability settlement
  • To negotiate settlement of customer/third party claims including total loss, credit hire and bodily injury, where necessary
  • To ensure recovery of claims outlay, where necessary
  • Ensure reserves are accurately based on current information for all elements of the claim within authority levels
  • Appoint appropriate partner companies and monitor/manage their performance
  • Clear communication with customers, third parties and their representatives
  • Deal with telephone calls including completing any actions necessary as a result
  • Maintain own allocation of files within SLA
  • Contribute to team/department performance by assisting colleagues to ensure team targets are met
  • To process and/or authorise payments within authority levels
  • To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints
  • To maintain data accuracy and files to agreed standards
  • To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
  • To build great relationships with cross functional teams to ensure overall success
  • To drive your own development by actively seeking development opportunities
  • To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
  • To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
  • To adhere to company policies and procedures
  • To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies

Experience & Knowledge:

  • Experience dealing with bodily injury insurance claims
  • CII qualified/part qualified
  • Good technical knowledge
  • Detailed understanding of Insurance
  • Confident telephone manner
  • Previous Customer Service skills/experience
  • Strong written, oral and interpersonal skills
  • An ability to work using own initiative within boundaries
  • An ability to work effectively with people across a wide range of levels and responsibilities
  • Good IT/Keyboard skills
  • Good numeric skills


Bodily Injury Insurance Claims Handler

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