Claimant Credit Hire Legal Advisor


Tithebarn Street Liverpool

REFERENCE: 12/22/05
CLOSING DATE: 6/27/2023 12:00:00 AM

Job Purpose:

To be responsible for dealing with all aspects of litigated and non – litigated claimant credit hire claims.

Key Duties & Responsibilities:

  • Issuing Court proceedings
  • Dealing with all aspects of litigated and non - litigated claims involving Road Traffic Accidents and /or any files of a technical nature which you may from time to time be asked to advice on, handle and/or progress.
  • Progressing claims in a timely manner in accordance with the CPR
  • Prioritising urgent schedule entries and dealing with remainder of daily tasks on To Do list
  • Instructing Counsel, to attend conferences, hearings and CMCs
  • Have relevant experience of having handled claims involving credit hire issues
  • To have a good working knowledge relevant case law and/or legislation
  • Ensuring clients are kept informed and up to date on a regular basis throughout the life of
  • the claim
  • Speaking to and updating referrers as often as possible to ensure a consistency of service and to ensure referrer’s loyalty to the Firm
  • Checking the authenticity and validity of claims by speaking with clients regularly on potentially difficult files
  • Building a relationship with all external clients to minimise the possibility of complaints and to enhance the reputation of the firm and the service it provides
  • Ensuring that any BTE and/or ATE insurer is kept updated and fully informed as to the progress of any claims
  • Achieve all individual targets and contribute to team/department performance by assisting colleagues to ensure team targets are met
  • Deal with post, telephone calls and e-mails within agreed service levels
  • Maintain files to agreed standards
  • Adhere to working practices, policies and procedures including in regulatory and compliance matters
  • Fulfil all other duties necessary to the role

Experience & Knowledge:

  • A good working knowledge of the CPR, case law and legislation
  • A good working knowledge of the law relating to credit hire
  • An ability to work in an organised manner
  • Excellent client care and communication skills
  • Solicitor or Filex or handler with similar experience of 3+ years

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.


  • Minimum 25 days’ holiday plus bank holidays
  • Hybrid working model (in relevant role)
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
  • Medicash cash plan – claim back dental / physio / optical appointments
  • My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Funded driving theory test (in relevant role)
  • Active network of Wellbeing Champions – providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy

Claimant Credit Hire Legal Advisor

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