Head of Recoveries


Leonard House - Birkenhead

REFERENCE: 12/20/05
CLOSING DATE: 4/30/2021 12:00:00 AM

Job Purpose:

Identify opportunities and market leading strategies in the recovery legal services sector of the insurance industry, delivering business growth together with a positive impact on the financial results of the business.

Key Duties & Responsibilities:

  • Co-ordination of Carpenters recovery function across insurance recoveries (white-labelled), legal pre-litigated, and litigation.
  • Production of management information, with the support of Carpenters’ Business Intelligence Team.
  • Analysis of MI.
  • Communication of performance analysis to the insurance and legal recoveries managers and team, to drive performance.
  • The development and implementation of effective recovery strategies to maximise insurer client outcomes.
  • Presenting and analysing performance MI to insurer clients as part of the account management function in relation to insurer recovery services.
  • Dealing with ad hoc queries on individual files, raised both internally and by insurer clients.
  • The implementation of agreed strategy, operational plans, policies, procedures and targets
  • The monitoring and delivery of operating and financial performance of the recoveries function.
  • The assessment and control of risk and quality of service across the recovery teams
  • The prioritisation and allocation of resources
  • Monitoring, leading and reporting of competitive and regulatory forces within the market – to both insurance clients and internal team
  • Thought leadership in the recovery sector

Experience & Knowledge:

  • A lawyer with extensive experience in both standard and non-standard outlay recovery services.
  • Good data analysis skills.
  • Strong leadership and communication skills
  • Extensive knowledge of the recoveries sector and the associated insurance market

Head of Recoveries

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