Head of Recoveries

Job Purpose:

Identify opportunities and market leading strategies in the recovery legal services sector of the insurance industry, delivering business growth together with a positive impact on the financial results of the business.

Key Duties & Responsibilities:

• Co-ordination of Carpenters recovery function across insurance recoveries (white-labelled), legal pre-litigated, and litigation.
• Production of management information, with the support of Carpenters’ Business Intelligence Team.
• Analysis of MI.
• Communication of performance analysis to the insurance and legal recoveries managers and team, to drive performance.
• The development and implementation of effective recovery strategies to maximise insurer client outcomes.
• Presenting and analysing performance MI to insurer clients as part of the account management function in relation to insurer recovery services.
• Dealing with ad hoc queries on individual files, raised both internally and by insurer clients.
• The implementation of agreed strategy, operational plans, policies, procedures and targets
• The monitoring and delivery of operating and financial performance of the recoveries function.
• The assessment and control of risk and quality of service across the recovery teams
• The prioritisation and allocation of resources
• Monitoring, leading and reporting of competitive and regulatory forces within the market – to both insurance clients and internal team
• Thought leadership in the recovery sector

Experience & Knowledge:

• A lawyer with extensive experience in both standard and non-standard outlay recovery services.
• Good data analysis skills.
• Strong leadership and communication skills
• Extensive knowledge of the recoveries sector and the associated insurance market