Insurance Claims Trainer


Tithebarn Street Liverpool

REFERENCE: 07/22/11
CLOSING DATE: 8/25/2022 12:00:00 AM

Key duties & responsibilities:

  • Design, prepare, facilitate and deliver all training material to meet the needs of the business, including amendment of all training documentation as and when required, in accordance with procedural updates, systems changes and legislative and regulatory guidelines;
  • Provide any required feedback, guidance, coaching and/or recommendations in a 1-2-1 and/or group environment in a balanced and constructive manner;
  • Manage the ongoing training and development of all insurance claims staff and monitor their progress via audit feedback and liaison with line managers;
  • Complete call and file audits across the insurance claims function within Insurance Services;
  • Report and escalate any identified risks, training or performance issues;
  • Positively contribute to the continual improvement cycle within the Insurance Services division;
  • Monitor evaluation feedback to ensure a continual contribution to the firm’s quality of all services offered;

Experience & knowledge:

  • An ability to work using own initiative within agreed boundaries, as well as in a team, to achieve maximum results;
  • Relevant experience of working in an insurance/legal claims department environment;
  • Sound knowledge of motor claims handling practices, civil litigation legislation and case law;
  • Ability to interpret information, identify risk and provide feedback in a clear and concise manner;
  • Excellent interpersonal and communication skills (both written and oral);
  • Ability to work under pressure and flexibly to meet business and department deadlines;
  • Ability to be agile and adaptive, to be flexible, open to and embracing change;
  • Meticulous attention to detail;
  • Have a clear understanding of what good customer service is;

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.


  •  CII qualification, or working towards qualification;
  • An awareness and understanding of ICOBS 8 and Treating Customers Fairly;
  • Good IT skills;

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