LVI Admin Assistant


Birkenhead or Liverpool

REFERENCE: 04/22/15
CLOSING DATE: 5/27/2022 12:00:00 AM

Job Purpose:

To work within the firms Technical/LVI department providing an Administrative support function to the Managers and fee earners with the Department. The LVI team deal with all aspects of litigated and non-litigated personal injury claims involving allegation of fraud and/or low velocity impact.

Key Duties & Responsibilities:

  • Setting up Accident Claims on the company system relating to Personal Injury claims as directed from the Team Manager
  • Transferring cases to allocated fee earners within the LVI teams and/or across the business
  • Generating standard system driven letters
  • Keeping details of new claims referrals for MI purposes
  • Chasing for medical information, GP  in relation to case files and updating records with  the appropriate action
  • Reviewing clients GP notes and preparing a summary /chronology
  • Composing letters to clients/customers
  • Maintain pro-active communication with clients and external agencies relating to claims
  • Maintaining adequate stock in all areas of office supplies including stationary and distributing when necessary
  • Providing cover to other areas of the business when necessary
  • Observing and maintaining firm confidentiality in relation to all correspondence and communications
  • Any other ad-hoc duties as and when required by the business
  • Taking responsibility for personal development and growth

Experience & Knowledge:

  • Must have a good telephone manner
  • Good literacy and numeracy skills
  • Working knowledge of outlook, MS Word and Excel
  • Strong organisational and administrative skills
  • Strong communication skills both verbal and written
  • Customer focussed
  • Ability to cope under pressure
  • Ability to work to deadlines 
  • An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results
  • Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities.
  • Good organisation and time management skills
  • Some previous legal experience would be preferable

LVI Admin Assistant

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