Non-Standard Technical Claims Advisor


Leonard House - Birkenhead

REFERENCE: 06/21/11
CLOSING DATE: 6/30/2021 12:00:00 AM

Job Purpose:

To manage a varied caseload of non-standard subrogated loss recovery and non-road traffic accident uninsured loss recovery (ULR) claims, whilst delivering robust quality claims handling, with a key focus on maximising recoveries within agreed timescales, and to contribute to the general success of the business.

Key Duties & Responsibilities:

  • To be responsible for and conduct a high volume and varied caseload of non-standard subrogated loss recovery and non-RTA ULR claims, making use of the firm’s case management systems, and using the agreed internal procedures and practices
  • To ensure that the case management system is used and updated at all times
  • To use all communication mediums to ensure that cases are progressed as quickly as practicable
  • To progress your caseload in a manner to ensure that insurers and lay clients receive appropriate, professional, with regular contact, whilst managing their expectations
  • To investigate potential claims in order to identify the relevant defendant(s) and cause(s) or action
  • To gather the evidence required to support liability and quantum in order to give claims the best possible prospects of success
  • To attempt to negotiate pre-issue settlements but if necessary to draft and issue Court proceedings to recover any losses
  • To conduct claims in which liability has been denied and/or with causation issues with minimal supervision
  • To be able to assess liability and quantum to include reviewing, researching and obtaining relevant statute and case law
  • To identify any cases where it would be tactically beneficial to litigate at an early stage and to refer such cases to the Department Manager expeditiously
  • To conduct Court proceedings up to and including settlement or trial
  • To conduct enforcement proceedings in the event that a Judgment remains unsatisfied
  • To achieve own, and help the team achieve and exceed, various targets set in relation to, for example, monies recovered and lifecycles without compromising the firm’s integrity
  • To liaise appropriately and timely with sources, lay clients, experts, third party insurers, the Court and other relevant parties to ensure that cases are pro-actively progressed
  • To perform to a high level in a target-orientated environment
  • To undertake any other tasks as deemed relevant and reasonable by the business

Experience & Knowledge:

  • Previous experience of managing your own caseload of subrogated loss recovery and/or ULR claims and/or of conducting civil litigation and/or of hands-on conduct of tasks relating to such claims
  • Knowledge of the law of tort and contract law
  • Knowledge of insurance indemnity, liability and causation issues, including the Road Traffic Act 1988 and Article 75 status
  • Knowledge of civil litigation procedure, including the Civil Procedure Rules and their Pre-action Protocols and Practice Directions
  • The ability to conduct independent legal and factual research
  • Excellent communication and negotiation skills
  • Competent working with a case management system and good knowledge of MS Office
  • Excellent attention to detail and organisational skills
  • Pro-active approach to progressing claims
  • Focus on delivering quality service to clients and the firm


  • Previous experience of dealing with customers or other stakeholders in a customer service environment
  • Team player and a role model to colleagues, working to achieve business and team goals
  • Maintains a positive attitude, self-motivated and uses own initiative
  • Resilient - able to deal with fast-paced changing environment whilst still achieving objectives
  • Takes opportunities to develop and stretch themselves and be passionate about developing a career in civil litigation

Non-Standard Technical Claims Advisor

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