Operations Manager


Tithebarn Street Liverpool

REFERENCE: 06/21/03
CLOSING DATE: 6/25/2021 12:00:00 AM

Job Purpose:

Working alongside the Head of Defendant Insurance Services, identify opportunities and market leading strategies for the defendant insurance services team, implement change management, operational efficiencies and delivering business growth together with a positive impact on the financial results of the business.

Key Duties & Responsibilities:

  • To devise, promote and agree strategic and tactical initiatives within the Defendant Insurance Services Team
  • Drive the application of change management and operational efficiencies through the Defendant Insurance Services Team
  • Responsibility for the implementation of the strategy, operational plans, policies, procedures and agreed targets within the team
  • Collaborate with the Head of Quality and Head of Risk to implement and develop the assessment and control of risk and quality of service across the Defendant Insurance Services Team
  • The prioritisation and allocation of resources
  • Thought leadership in the defendant insurance team for operational efficiencies, change management, development of our case management system, the use of technology and automation
  • Collaboration with the Head of Defendant Insurance Services around MI, claims data, market trends and analysis for insurer clients
  • Develop strong relationships with our IT, HR, Finance and Commercial teams

Experience & Knowledge:

  • Proven track record in leading business transformation and process optimisation within the legal industry
  • Experience of delivering, working with technology and of maximising the use of technology within the legal industry
  • Experience in managing complex projects from start to finish in a fast paced, remote business environment
  • Technical background using Prince 2 / Lean Six Sigma would be beneficial.
  • Strong leadership and communication skills
  • Track record of innovation within the defendant insurance sector

Operations Manager

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