Third Party Intervention Handler

Location:

Tithebarn Street Liverpool

REFERENCE: 01/23/14
CLOSING DATE: 6/27/2023 12:00:00 AM

Salary: £20,120.00 - £22,050 per annum

Hours of Work:

Monday – Saturday: 08.00am – 20.00pm/Sunday 09.00am – 16.00pm (on rotation)

37 hours per week

Job purpose:

As a Third Party Intervention Handler, you will be contacting non-fault third parties offering claims services tailored to their needs. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary complaints all whilst providing an excellent customer service.

Key Duties & Responsibilities: 

  • To review liability to ensure correct decision made
  • To provide proactive solutions to third parties and reduce claims cost
  • To ensure reserves are accurate based on most current information
  • To appoint appropriate partner companies to review third party claims if appropriate
  • To provide clear communication with third parties
  • To deal with telephone calls including completing any actions necessary as a result
  • To manage own caseload of files within SLAs
  • To contribute to team/department performance by assisting colleagues to ensure team targets are met
  • To process and/or authorise payments within own authority levels
  • To resolve third party complaints and issues avoiding expressions of dissatisfaction escalating into complaints
  • To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
  • To build great relationships with cross functional teams to ensure overall success
  • To drive your own development by actively seeking development opportunities
  • To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
  • To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
  • To adhere to company policies and procedures
  • To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies

Experience & Knowledge:

  • Preferred previous experience of third party claims handling
  • Confident telephone manner
  • General understanding of insurance
  • Previous Customer Service skills/experience
  • Strong written, oral and interpersonal skills
  • An ability to work using own initiative within boundaries
  • An ability to work effectively with people across a wide range of levels and responsibilities
  • Good IT/Keyboard skills
  • Good numeric skills

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

Benefits:

  • 30 days’ holiday inclusive of bank holidays or day in lieu where applicable
  • Hybrid working model (in relevant role)
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
  • Medicash cash plan – claim back dental / physio / optical appointments
  • My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Funded driving theory test (in relevant role)
  • Active network of Wellbeing Champions – providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy
Apply 
System.Web.HttpException (0x80004005): Error executing child request for handler 'System.Web.Mvc.HttpHandlerUtil+ServerExecuteHttpHandlerAsyncWrapper'. ---> System.NullReferenceException: Unable to get Form with ID: 'a5cefff0-4835-4c63-b7c4-de18d5c04db9' off disk or from the cache. Check the file exists on disk
   at Umbraco.Forms.Data.Storage.FormStorage.GetForm(Guid id)
   at Umbraco.Forms.Web.Controllers.UmbracoFormsController.GetForm(Guid formId)
   at Umbraco.Forms.Web.Controllers.UmbracoFormsController.GetFormModel(Guid formId, Nullable`1 recordId)
   at lambda_method(Closure , ControllerBase , Object[] )
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c.<BeginInvokeSynchronousActionMethod>b__9_0(IAsyncResult asyncResult, ActionInvocation innerInvokeState)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_0.<InvokeActionMethodFilterAsynchronouslyRecursive>b__0()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_2.<InvokeActionMethodFilterAsynchronouslyRecursive>b__2()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_2.<InvokeActionMethodFilterAsynchronouslyRecursive>b__2()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_2.<InvokeActionMethodFilterAsynchronouslyRecursive>b__2()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_2.<InvokeActionMethodFilterAsynchronouslyRecursive>b__2()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_6.<BeginInvokeAction>b__4()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_1.<BeginInvokeAction>b__1(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.<>c.<BeginExecuteCore>b__152_1(IAsyncResult asyncResult, ExecuteCoreState innerState)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult)
   at System.Web.Mvc.MvcHandler.<>c.<BeginProcessRequest>b__20_1(IAsyncResult asyncResult, ProcessRequestState innerState)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.<>c__DisplayClass5_0.<Wrap>b__0()
   at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.Wrap[TResult](Func`1 func)
   at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
   at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
   at System.Web.HttpServerUtility.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage)
   at System.Web.HttpServerUtility.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm)
   at System.Web.Mvc.Html.ChildActionExtensions.ActionHelper(HtmlHelper htmlHelper, String actionName, String controllerName, RouteValueDictionary routeValues, TextWriter textWriter)
   at System.Web.Mvc.Html.ChildActionExtensions.RenderAction(HtmlHelper htmlHelper, String actionName, String controllerName, Object routeValues)
   at ASP._Page_Views_MacroPartials_InsertUmbracoFormWithTheme_cshtml.Execute() in C:\inetpub\wwwroot\www.carpentersgroup.co.uk\httpdocs\Views\MacroPartials\InsertUmbracoFormWithTheme.cshtml:line 47
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at Umbraco.Core.Profiling.ProfilingView.Render(ViewContext viewContext, TextWriter writer)
   at Umbraco.Web.Mvc.ControllerExtensions.RenderViewResultAsString(ControllerBase controller, ViewResultBase viewResult)
   at Umbraco.Web.Macros.PartialViewMacroEngine.Execute(MacroModel macro, IPublishedContent content)
   at umbraco.macro.LoadPartialViewMacro(MacroModel macro)
   at umbraco.macro.renderMacro(Hashtable pageElements, Int32 pageId)
   at Umbraco.Web.UmbracoComponentRenderer.RenderMacro(macro m, IDictionary`2 parameters, page umbracoPage)
   at ASP._Page_Views_Partials_Modules__FormModule_cshtml.Execute() in C:\inetpub\wwwroot\www.carpentersgroup.co.uk\httpdocs\Views\Partials\Modules\_FormModule.cshtml:line 6
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at Umbraco.Core.Profiling.ProfilingView.Render(ViewContext viewContext, TextWriter writer)
   at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData)
   at ASP._Page_Views_Partials_Grid_Editors_DoctypeGridEditor_gridModule_form_cshtml.Execute() in C:\inetpub\wwwroot\www.carpentersgroup.co.uk\httpdocs\Views\Partials\Grid\Editors\DoctypeGridEditor\gridModule_form.cshtml:line 6
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at Umbraco.Core.Profiling.ProfilingView.Render(ViewContext viewContext, TextWriter writer)
   at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData)
   at Our.Umbraco.DocTypeGridEditor.Web.Extensions.HtmlHelperExtensions.RenderDocTypeGridEditorItem(HtmlHelper helper, IPublishedContent content, String editorAlias, String viewPath, String previewViewPath, Boolean isPreview)
   at ASP._Page_app_plugins_doctypegrideditor_render_doctypegrideditor_cshtml.Execute() in C:\inetpub\wwwroot\www.carpentersgroup.co.uk\httpdocs\app_plugins\doctypegrideditor\render\doctypegrideditor.cshtml:line 28
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at Umbraco.Core.Profiling.ProfilingView.Render(ViewContext viewContext, TextWriter writer)
   at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData)
   at ASP._Page_Views_Partials_grid_editors_base_cshtml.Execute() in C:\inetpub\wwwroot\www.carpentersgroup.co.uk\httpdocs\Views\Partials\grid\editors\base.cshtml:line 20

SOCIAL

MYCLAIM APP

Google Play Download Google Play Download Download_on_the_App_Store_Badge_US-UK_wht_092917 Download_on_the_App_Store_Badge_US-UK_wht_092917

Carpenters Limited are authorised and regulated by the Solicitors Regulation Authority under number 625845 www.sra.org.uk and is authorised and regulated by the Financial Conduct Authority under number 755996 www.fca.org.uk

Please note that calls to 0344 numbers are charged at the same rate as a normal home or business landline or included in bundled minutes. These calls are not free. Calls to 0800, 0808 and 0500 numbers are free if made from a UK landline. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

Designed By Prodo Digital
svg_logocutout