Customer Journey
Improved customer journey with time and cost-saving
System
During the First Notification of Loss (FNOL) call, the system will tailor the onward supply chain requirements according to the customer’s needs.
Hire and repair
Hire and repair arrangements are made during one FNOL call as opposed to the standard FNOL where further calls are required to arrange service deployment
Authority
We have delegated authority for hire and repair arrangements with leading credit hire organisations, allowing direct deployment into our legal services where required.
All in one call
Deployment is part of the FNOL call and no further calls are required.
Bespoke TPA Supply Chain
Our insurer clients can select specific elements of the supply chain and use those which meet with their requirements.
During the First Notification of Loss (FNOL) call, the system will tailor the onward supply chain requirements according to the customer’s needs. Hire and repair arrangements are made during one FNOL call, avoiding the standard onward referral to hire and repair provider. Deployment is part of the FNOL call and no further calls are required. We have delegated authority for hire and repair arrangements with leading credit hire organisations. This process improves the customer journey and is proven to increase conversion.
Supply Chain Hub
We have developed partnerships with major suppliers across different sectors - repairer network, mobility providers, engineering services, roadside recovery, medical agencies - enabling us to deliver an integrated solution and provide opportunities to “plug in” to preferred suppliers. This enables a seamless and fully integrated process, with instantaneous deployment, improving conversion and the customer journey.
