Richard Norbury

Head of Quality Assurance

Richard Norbury

Richard joined Carpenters Group in July 2016 as Head of Quality Assurance. With over 30 years of experience in motor claims, he has held senior management positions with several insurers and service providers to the motor claims sector.

Richard is responsible for the continual monitoring and improvement of the quality assurance function, to ensure Carpenters clients and their customers continue to receive the highest of service standards.

Outside of work, Richard has an unpaid second job as a taxi driver for his two children. He also enjoys playing the odd game of golf, if allowed out for good behaviour.


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