Carpenters Group is a leading provider of insurance and legal services in the UK. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1500 employees across seven offices throughout the UK. We have sites in Liverpool, Birkenhead, Leeds, Haywards Heath, Manchester and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
We understand that investing in the future of our people is investing in the future of our business
In exchange for your knowledge, experience and dedication we offer a variety of benefits and opportunities
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After more than 20 years at Carpenters Group, Lindsey Rawes reflects on her journey from Customer Service Advisor to Operations Manager within Insurance Services. She shares how career development, supportive leadership and the opportunity to influence positive change have shaped her experience with the business.
Claims handling is about more than processes and technology. This article by Sam Nicholson, Head of Insurance Services, explores the importance of human judgement, empathy and communication in supporting customers through the early stages of a claim, and why those first interactions can shape the entire claims experience.
Carpenters Group was proud to sponsor the Headway Sefton Summer Ball for a second year, helping raise more than £18,000 to support people affected by brain injury across the region. Held at the Crowne Plaza Liverpool, the event brought together survivors, families, carers, volunteers and supporters for an evening celebrating the charity's work and the strength of its community.