Carpenters Group is a leading provider of insurance and legal services in the UK. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1500 employees across seven offices throughout the UK. We have sites in Liverpool, Birkenhead, Leeds, Haywards Heath, Manchester and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
We understand that investing in the future of our people is investing in the future of our business
In exchange for your knowledge, experience and dedication we offer a variety of benefits and opportunities
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As Head of Scottish Operations, Calum MacGregor has helped shape Carpenters Scotland into a well-established operation. In this article, he reflects on leadership, team development, client service and the opportunities technology presents for the future of the sector.
In the latest issue of Modern Insurance Magazine, Commercial Director Paul Challoner examines the growing gap between customer expectations and the realities of today's claims process. He explores the impact of delays, process friction and evolving customer demands, while highlighting the role clear communication and technology play in maintaining trust when claims become more complex.
This case study highlights a client’s experience of working with Carpenters Group following a serious brain injury. It demonstrates our commitment to clear communication, consistent support and expert legal guidance, and shows how a client-centred approach can make a meaningful difference during a complex and challenging time.