Carpenters Group is a leading provider of insurance and legal services in the UK. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1500 employees across seven offices throughout the UK. We have sites in Liverpool, Birkenhead, Leeds, Haywards Heath, Manchester and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
We understand that investing in the future of our people is investing in the future of our business
In exchange for your knowledge, experience and dedication we offer a variety of benefits and opportunities
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Amanda Marshall, Litigation Executive in the Intermediate Track Team, brings more than three decades of experience in personal injury claims. Her work is shaped by her own lived experience, giving her a rare ability to support clients facing difficult circumstances. This article explores her career, her resilience and the impact she continues to make at Carpenters Group.
CEO Donna Richards shares how Carpenters Group places care at the centre of its claims strategy, combining in-house technology with human expertise to support customers through complex and often vulnerable moments, while helping insurer partners deliver consistent, transparent and trusted service.
Ciara Bolton reflects on losing her mum to cancer, the support she received from her colleagues, and the impact of attending the North West Cancer Research Ladies’ Lunch. Her story highlights the reality of grief, the importance of workplace support, and why continued investment in cancer research matters.