Business Newspaper Pages

News & Insights

Take a look at our thought-provoking articles written by industry leading experts.

Subscribe to our newsletter

Convenience Isn't a Bonus Anymore - It's What Customers Expect

Customer expectations are changing, with convenience now seen as a basic requirement rather than a differentiator. Simon Smith, Director of Claims Strategy, explores why claims and legal providers must continue to evolve, combining technology and human expertise to deliver better customer experiences.
Read more
A Closer Look at Carpenters Scotland

Led by Calum MacGregor, Carpenters Scotland provides specialist support for personal injury and road traffic accident claims across Scotland. In this article, we take a closer look at the expertise, approach and people behind our Glasgow-based team, and how they help clients navigate the claims process with confidence.
Read more
Apprenticeships at Carpenters Group Creating Pathways Into Law

Legal Administration Assistant Frankie Jackson shares how a CILEX Paralegal Apprenticeship at Carpenters Group is helping her build practical legal experience while working towards a career in law.
Read more
Delivering Customer Outcomes in a Changing Claims Environment

In the latest issue of Modern Insurance Magazine, Commercial Claims Manager Mark Kellet discusses why proactive claims management remains central to delivering good customer outcomes, and how insurers can balance digital communication with human expertise in an evolving claims landscape.
Read more
£100k Damages Saving Across Three Cases

Carpenters Group's Legal Defence team achieved damages savings of more than £100,000 across three recent moped credit hire cases, demonstrating the value of robust investigation and expert technical handling.
Read more
£4 Million Settlement Secured

Our Serious Injury team has secured a £4 million settlement for a motorcyclist left paralysed following a road traffic collision. The outcome will help fund long-term care, rehabilitation, accommodation and support, providing greater independence and financial security for the future.
Read more
Small Vehicle, Significant Exposure Why Moped Claims Require Early Scrutiny

Moped claims can involve significant exposure despite the low value of the vehicle. This article explores why insurers should assess evidence, credit hire and loss claims at an early stage.
Read more
Court Praises Carpenters Group Specialist Following Approval of Complex Protected Party Settlement

The High Court has approved a complex protected party settlement involving a catastrophic brain injury, with Judge praising the expertise of Carpenters Group's Ann Allister.
Read more
HR Director of the Year Recognition Highlights Commitment to People Across Carpenters Group

Following her HR Director of the Year award win, Sarah Pickerill, Head of People, reflects on the importance of creating development opportunities, supporting colleagues through change and building a culture where people can achieve their potential.
Read more

1
2
3
4
5
next page

© 2025 Carpenters Limited. All rights reserved. Directors: John Carpenter, Donna Scully, Donna Richards

Social

MyClaim App

Google Play Download

Google Play Download

Download_on_the_App_Store_Badge_US-UK_wht_092917

Download_on_the_App_Store_Badge_US-UK_wht_092917

Carpenters Limited are authorised and regulated by the Solicitors Regulation Authority under number 625845 www.sra.org.uk and is authorised and regulated by the Financial Conduct Authority under number 755996 www.fca.org.uk

Please note that calls to 0344 numbers are charged at the same rate as a normal home or business landline or included in bundled minutes. These calls are not free. Calls to 0800, 0808 and 0500 numbers are free if made from a UK landline. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls. For press and media enquiries please contact: Lynda Thwaite comms@carpentersgroup.co.uk

Designed By Prodo Digital