News & Insights

From legal insights to personal journeys, our news page is packed with thought-provoking articles written by industry-leading experts and passionate voices from across Carpenters Group.

Lauren Dunne, Quality Assurance Manager, on 16 Years at Carpenters Group

After 16 years at Carpenters Group, Lauren Dunne, Quality Assurance Manager, shares how her role has developed alongside the business. From starting in the First Response Unit to shaping quality and supporting colleagues across Insurance Services, her experience reflects a culture built on trust, progression and people.
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Volunteers’ Week 2026 At Carpenters Group

Carpenters Group marks Volunteers’ Week 2026 by sharing the story of Donna Ellis Connell and her work with Headway Sefton, supporting people living with brain injuries. The article highlights how volunteering deepens understanding beyond the legal process and reflects the firm’s commitment to giving back.
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Carpenters Group Celebrates Success at the British LGBT Awards

Carpenters Group was recognised as a Breakthrough Business and received The Mirror Spotlight Award at the British LGBT Awards, celebrating its commitment to inclusion and equality alongside colleagues from its DEI Network.
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Timeless Fundamentals

Donna Richards shares her view on how the insurance market has evolved, and why the fundamentals still matter. In a faster, more automated environment, she highlights the lasting importance of strong relationships, personal accountability and getting the detail right.
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Goals, Giveaways and Great Conversations at BIBA 2026

Carpenters Group returned to BIBA 2026 in Manchester for a record breaking year, bringing together industry connections, standout events and charitable impact.
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When Claims Stall, Strategy Matters

Recent cases highlight how delays, non compliance and lack of engagement can undermine claims, with strong case strategy proving key to successful outcomes.
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Action for Brain Injury Week 2026 Tackling Isolation and Loneliness

Carpenters Group is supporting Action for Brain Injury Week 2026, highlighting the impact of isolation after brain injury and the role support networks play in recovery.
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Donna Squared and the Power of Partnership

An insight into the leadership dynamic between CEO Donna Richards and Owner/Director Donna Scully, known as “Donna Squared”, and how their complementary strengths and shared purpose shape Carpenters Group’s culture, collaboration and long-term success.
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Strength, Grace and Three Decades of Advocacy

Amanda Marshall, Litigation Executive in the Intermediate Track Team, brings more than three decades of experience in personal injury claims. Her work is shaped by her own lived experience, giving her a rare ability to support clients facing difficult circumstances. This article explores her career, her resilience and the impact she continues to make at Carpenters Group.
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© 2025 Carpenters Limited. All rights reserved. Directors: John Carpenter, Donna Scully, Donna Richards

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