After 16 years at Carpenters Group, Lauren Dunne, Quality Assurance Manager, shares how her role has developed alongside the business. From starting in the First Response Unit to shaping quality and supporting colleagues across Insurance Services, her experience reflects a culture built on trust, progression and people.
Carpenters Group marks Volunteers’ Week 2026 by sharing the story of Donna Ellis Connell and her work with Headway Sefton, supporting people living with brain injuries. The article highlights how volunteering deepens understanding beyond the legal process and reflects the firm’s commitment to giving back.