CEO Donna Richards shares her thoughts on what purposeful growth means for Carpenters Group. Reflecting on the launch of the firm's Cardiff office, she explores the importance of investing in people, strengthening client partnerships and growing in a way that supports long-term success.
As Head of Scottish Operations, Calum MacGregor has helped shape Carpenters Scotland into a well-established operation. In this article, he reflects on leadership, team development, client service and the opportunities technology presents for the future of the sector.
In the latest issue of Modern Insurance Magazine, Commercial Director Paul Challoner examines the growing gap between customer expectations and the realities of today's claims process. He explores the impact of delays, process friction and evolving customer demands, while highlighting the role clear communication and technology play in maintaining trust when claims become more complex.