After more than 20 years at Carpenters Group, Lindsey Rawes reflects on her journey from Customer Service Advisor to Operations Manager within Insurance Services. She shares how career development, supportive leadership and the opportunity to influence positive change have shaped her experience with the business.
Claims handling is about more than processes and technology. This article by Sam Nicholson, Head of Insurance Services, explores the importance of human judgement, empathy and communication in supporting customers through the early stages of a claim, and why those first interactions can shape the entire claims experience.
Carpenters Group was proud to sponsor the Headway Sefton Summer Ball for a second year, helping raise more than £18,000 to support people affected by brain injury across the region. Held at the Crowne Plaza Liverpool, the event brought together survivors, families, carers, volunteers and supporters for an evening celebrating the charity's work and the strength of its community.