Carpenters Group secured the withdrawal of a high value personal injury claim involving an illegally operated e bike, with no damages paid. Early evidence gathering, a robust defence and close collaboration with Ticker and reinsurers were key to achieving this outcome.
After 16 years at Carpenters Group, Lauren Dunne, Quality Assurance Manager, shares how her role has developed alongside the business. From starting in the First Response Unit to shaping quality and supporting colleagues across Insurance Services, her experience reflects a culture built on trust, progression and people.