Services for Insurers and Brokers

We provide an innovative and flexible suite of services

Driven by the latest technological and digital solutions, Carpenters Group provides an innovative and flexible suite of services to our insurer and broker clients. We constantly consider what our customers and insurers need to better support their business. See a full list of our services below.

First Notification of Loss

We operate a 24/7/365, fully white-labelled FNOL service provided by our long established in-house team...

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Fusion Deployment

We implement a one-touch Fusion Deployment solution throughout the supply chain with an improved customer journey delivering...

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Claims Handling

All of our total insurance claims handling services are white-labelled, end-to-end products for both insurers and brokers...

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We offer a specialist recoveries function who recover the maximum amount of value in the minimum amount of time.

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Third Party Administration

Carpenters Group acts as a third party administrator delivering non-legal insurer services to insurers...

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Third Party Capture

We offer intervention services to the non-fault third party efficiently and effectively...

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Technology and Innovation

Technology underpins all aspects of our business focusing on achieving a smooth, seamless customer claims journey...

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Our defendant legal services team work proactively for our insurer clients, focusing on indemnity spend and costs...

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Fraud Unit

We work with our insurance and claimant clients on strategies to combat the evolving threat of fraud at every stage...

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Recovery - Litigated

Our specialist recoveries department offers a range of services, from standard claims against third parties and their insurer...

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Uninsured Loss Recovery

Carpenters Group have a dedicated Uninsured Loss Recovery (ULR) Team specialising in providing a tailored solution to recovering our client's uninsured losses.

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Carpenters Scotland

The Scottish office represents and embodies the traditional ethos of the Carpenters Group business model, focusing on commitment to the core values of the business...

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Legal Insurance Policy Management

Our LIPM is handled by our team of LEI specialists in house, providing a clear distinction between LEI...

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