Driven by the latest technological and digital solutions, Carpenters Group provides an innovative and flexible suite of services to our insurer and broker clients.
We consistently consider what our customers and insurers need to better support their business. See our full list of services below:
First Notification of Loss
We operate a 24/7/365, fully white-labelled FNOL service provided by our long established in-house team...
find out moreFusion Deployment
We implement a one-touch Fusion Deployment solution throughout the supply chain with an improved customer journey delivering...
find out moreClaims Handling
All of our total insurance claims handling services are white-labelled, end-to-end products for both insurers and brokers...
find out moreRecoveries
We offer a specialist recoveries function who recover the maximum amount of value in the minimum amount of time.
find out moreThird Party Administration
Carpenters Group acts as a third party administrator delivering non-legal insurer services to insurers...
find out moreThird Party Capture
We offer intervention services to the non-fault third party efficiently and effectively...
find out moreResolver
Carpenters Resolver Process replaces the current Stage 3 court process. The pressures placed on the court system mean that we frequently wait 9 or 10 months for a Stage 3 hearing date.
FIND OUT MOREHome LEI
Family Legal Protection and Home Legal Expense Insurance policies protect you and your family if you find yourselves in a difficult situation.
Find out moreTechnology and Innovation
Technology underpins all aspects of our business focusing on achieving a smooth, seamless customer claims journey...
find out moreDefendant Insurance Services
Our defendant legal services team work proactively for our insurer clients, focusing on indemnity spend and costs...
find out moreFraud Unit
We work with our insurance and claimant clients on strategies to combat the evolving threat of fraud at every stage...
find out moreRecovery - Litigated
Our specialist recoveries department offers a range of services, from standard claims against third parties and their insurer...
find out moreUninsured Loss Recovery
Carpenters Group have a dedicated Uninsured Loss Recovery (ULR) Team specialising in providing a tailored solution to recovering our client's uninsured losses.
find out moreCarpenters Scotland
The Scottish office represents and embodies the traditional ethos of the Carpenters Group business model, focusing on commitment to the core values of the business...
find out moreLegal Insurance Policy Management
Our LIPM is handled by our team of LEI specialists in house, providing a clear distinction between LEI...
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