Carpenters Group is a leading provider of insurance and legal services in the UK. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1500 employees across seven offices throughout the UK. We have sites in Liverpool, Birkenhead, Leeds, Haywards Heath, Manchester and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
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Carpenter Group have secured a finding of fundamental dishonesty against a claimant who falsely claimed to be a lawyer. In what was an unusual twist to a relatively routine RTA, the Claimant had been videoed at the scene telling the other driver involved in the collision that she had to co-operate with him as he was a lawyer.
Case Management Conferences (CMCs) are a pivotal step in the litigation process. From a Defendant point of view, they provide the first real opportunity to shape and direct how the case proceeds to a conclusion and represent a significant opportunity to influence the trajectory of the litigation.
The mandatory mediation pilot for small claims, launched in May 2024, has now been extended to include low-value Road Traffic Accident (RTA) claims under £10,000. This change will divert a significant number of motor-related disputes - often a source of court backlog - into the Alternative Dispute Resolution (ADR) process.
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