At Carpenters we appreciate that our clients have diverse needs and some may require extra support from time to time due to their individual situation.
Adjustments may be temporary if going through a tough time, such as unexpected redundancy, or permanent if suffering from poor eyesight or a physical disability. Whatever it is, we will do everything we reasonably can to make your experience as easy as it can be.
At the earliest opportunity we aim to identify vulnerabilities and record the adjustments or guidance so that anyone dealing with claim will be aware of any arrangements in place to ensure continuity. Our colleagues are all trained on the many types of vulnerability, signs to look out for and guidance on what changes we can make, including how we act, to meet their needs.
Of course it is up to each individual if they want to tell us about a vulnerability, it is their own business, but if they do we will do our best to help.
On this page you will also find our Vulnerable Clients Policy that sets out in more detail the assistance we can give.
The goal of this website is to guarantee the accessibility of its content and services for individuals with disabilities who require additional access support. Resources have been dedicated to enhancing the website's user-friendliness and accessibility, driven by the aligned mission with Recite Me that every individual deserves to experience and engage with digital content equally.
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. This website aims to conform to WCAG 2.2 level AA.
We remain dedicated to the ongoing enhancement of the accessibility of our website and services. This commitment is rooted in the belief that ensuring a smooth, inclusive, and unrestricted experience for individuals with disabilities is a shared ethical responsibility.
We are always striving to enhance the accessibility of all pages and materials on our website; it's possible that some content has not yet been fully aligned with accessibility standards. This could be attributed to the fact that we may not have identified the most suitable fix to improve a user's experience.
We want as many people as possible to be able to use our website. To provide additional support to aid a more inclusive user experience, we provide the Recite Me assistive technology tool. This Toolbar enables all website visitors to customise their experience through a range of options to suit their online accessibility and language needs.
The Recite Me toolbar provides text-to-speech functionality, fully customisable styling features, reading aids and a translation tool with over 100 languages, including 65 text-to-speech voices and many other features.
This means that when the toolbar is activated by the user, they can:
- Listen to the website using text-to-speech functionality
- Customise background, text and accessibility tool colours
- Modify the font, line height or spacing of text
- Zoom in up to 200% without text spilling off the screen
- The text will reflow in a single column when you change the size of your browser window
- Navigate the website using just a keyboard
- Translate the website into a different language
- Download MP3 files of the page text
- View website pages in text-only mode
If you’d like to see how it works:
Feedback
We believe that improvements should be continuous; we can never stop learning how to better service our clients and are grateful to receive feedback in order to do so. Please contact us with any comments.
Useful websites:
