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Delivering Customer Outcomes in a Changing Claims Environment

In the latest issue of Modern Insurance Magazine, Commercial Claims Manager Mark Kellet discusses why proactive claims management remains central to delivering good customer outcomes, and how insurers can balance digital communication with human expertise in an evolving claims landscape.
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£100k Damages Saving Across Three Cases

Carpenters Group's Legal Defence team achieved damages savings of more than £100,000 across three recent moped credit hire cases, demonstrating the value of robust investigation and expert technical handling.
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£4 Million Settlement Secured

Our Serious Injury team has secured a £4 million settlement for a motorcyclist left paralysed following a road traffic collision. The outcome will help fund long-term care, rehabilitation, accommodation and support, providing greater independence and financial security for the future.
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Small Vehicle, Significant Exposure Why Moped Claims Require Early Scrutiny

Moped claims can involve significant exposure despite the low value of the vehicle. This article explores why insurers should assess evidence, credit hire and loss claims at an early stage.
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Court Praises Carpenters Group Specialist Following Approval of Complex Protected Party Settlement

The High Court has approved a complex protected party settlement involving a catastrophic brain injury, with Judge praising the expertise of Carpenters Group's Ann Allister.
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HR Director of the Year Recognition Highlights Commitment to People Across Carpenters Group

Following her HR Director of the Year award win, Sarah Pickerill, Head of People, reflects on the importance of creating development opportunities, supporting colleagues through change and building a culture where people can achieve their potential.
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Two Decades of Development at Carpenters Group

After more than 20 years at Carpenters Group, Lindsey Rawes reflects on her journey from Customer Service Advisor to Operations Manager within Insurance Services. She shares how career development, supportive leadership and the opportunity to influence positive change have shaped her experience with the business.
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The Role of Human Judgement in Modern Claims Handling

Claims handling is about more than processes and technology. This article by Sam Nicholson, Head of Insurance Services, explores the importance of human judgement, empathy and communication in supporting customers through the early stages of a claim, and why those first interactions can shape the entire claims experience.
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Carpenters Group Sponsors Headway Sefton Summer Ball for a Second Year

Carpenters Group was proud to sponsor the Headway Sefton Summer Ball for a second year, helping raise more than £18,000 to support people affected by brain injury across the region. Held at the Crowne Plaza Liverpool, the event brought together survivors, families, carers, volunteers and supporters for an evening celebrating the charity's work and the strength of its community.
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© 2025 Carpenters Limited. All rights reserved. Directors: John Carpenter, Donna Scully, Donna Richards

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Carpenters Limited are authorised and regulated by the Solicitors Regulation Authority under number 625845 www.sra.org.uk and is authorised and regulated by the Financial Conduct Authority under number 755996 www.fca.org.uk

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