Led by Calum MacGregor, Carpenters Scotland provides specialist support for personal injury and road traffic accident claims across Scotland. In this article, we take a closer look at the expertise, approach and people behind our Glasgow-based team, and how they help clients navigate the claims process with confidence.
In the latest issue of Modern Insurance Magazine, Commercial Claims Manager Mark Kellet discusses why proactive claims management remains central to delivering good customer outcomes, and how insurers can balance digital communication with human expertise in an evolving claims landscape.