Donna Scully on #TheBIBAPod
05 October 2023
Our Director, Donna Scully, was recently interviewed on The BIBA Pod, this episode was all about women redefining insurance.
You can watch the full interview below ⬇
Our Director, Donna Scully, was recently interviewed on The BIBA Pod, this episode was all about women redefining insurance.
You can watch the full interview below ⬇
Customer expectations are changing, with convenience now seen as a basic requirement rather than a differentiator. Simon Smith, Director of Claims Strategy, explores why claims and legal providers must continue to evolve, combining technology and human expertise to deliver better customer experiences.
In the latest issue of Modern Insurance Magazine, Commercial Claims Manager Mark Kellet discusses why proactive claims management remains central to delivering good customer outcomes, and how insurers can balance digital communication with human expertise in an evolving claims landscape.