Donna Scully speaks with Covea Insurance
29 April 2024
Our Director, Donna Scully, recently spoke to Covea Insurance about Insurance education.
You can watch the full video interview below:
Our Director, Donna Scully, recently spoke to Covea Insurance about Insurance education.
You can watch the full video interview below:
In the latest issue of Modern Insurance Magazine, Commercial Claims Manager Mark Kellet discusses why proactive claims management remains central to delivering good customer outcomes, and how insurers can balance digital communication with human expertise in an evolving claims landscape.
Claims handling is about more than processes and technology. This article by Sam Nicholson, Head of Insurance Services, explores the importance of human judgement, empathy and communication in supporting customers through the early stages of a claim, and why those first interactions can shape the entire claims experience.
CEO Donna Richards shares her thoughts on what purposeful growth means for Carpenters Group. Reflecting on the launch of the firm's Cardiff office, she explores the importance of investing in people, strengthening client partnerships and growing in a way that supports long-term success.