Spotlight on Legal Operations: Driving Recovery, Litigation Strategy & Results
08 July 2025
We sat down with Adam Daloub, Legal Operations Manager, to find out more about his team and their impact. Adam shared his views on the success of the team to date, what drives them, and what the future holds.
As Legal Operations Manager at Carpenters Group, I lead a litigation recovery department comprising around 140 legal professionals. We proudly partner with the majority of the UK’s top 10 insurers, as well as other major organisations, delivering large-scale litigation services, strategic recovery solutions, and effective dispute resolution of claims and disputes.
"Our mission is clear: to recover the maximum amount of money in the shortest possible time through litigation and dispute resolution."
Purpose-Driven Performance
The recoveries department is focused on helping insurer clients and organisations stay profitable by reducing their capital exposure and debt positions. Our litigation and claim resolution services specialise in Subrogated Recoveries, Credit Hire, Commercial Recoveries, Personal ULR, and Non-Standard (RTA) claims such as Public and Occupiers’ Liability. Our mission is clear: to recover the maximum amount of money in the shortest possible time through litigation and dispute resolution.
How do we do it? Through speed to litigation and smart claim resolution strategies that consistently exceed expectations.
Solving Real Problems with Smart Solutions
When third parties fail to pay, our team steps in with strategic litigation support that reduces outstanding debt, shortens claim life cycles, and improves reserve management. Thanks to years of experience and a vast data pool, my teams offer insurer clients deep insights - like opponent profiling and tailored litigation strategies -that drive effective settlements and informed escalation discussions.
Making a Measurable Impact
One of the team’s proudest achievements is helping insurer partners reduce debt positions by tens of millions of pounds within just 6–12 months. By consistently outperforming service-level recovery targets, we’ve earned significant recognition across the industry.
And when it comes to high-impact initiatives, the team’s ability to facilitate large-scale escalation discussions and negotiate major debt settlements is second to none. These efforts not only reduce claim life cycles but also deliver substantial cost savings without compromising litigation strategy or SLA timeframes.
"These efforts not only reduce claim life cycles but also deliver substantial cost savings without compromising litigation strategy or SLA timeframes."
Culture That Wins
What sets this team apart? A winning mindset and a culture built on collaboration, innovation, and doing the right thing. We’re agile, ambitious, and always looking for smarter ways to empower colleagues and deliver lasting value.
The department’s growth over recent years is a testament to our culture of development. Many team members have progressed from Court team into advanced litigation positions, with internal promotion at the heart of the journey.
Behind the Scenes: Complex Claims, Big Wins
Beyond the headlines and stats, our teams also handle complex, high-value claims for large commercial and fleet companies. From loss of revenue and diminution in value to uninsured losses and contract disputes, our expertise spans the full spectrum of litigation challenges. Whether it’s public liability or enforcement actions, we bring tailored legal solutions to even the most intricate cases.
Looking Ahead
With a forecasted recovery of over £100 million in 2025, our recovery department is set to continue its upward trajectory - driving results, strengthening partnerships, and shaping the future of litigation services at Carpenters Group. It’s a team I’m proud to lead and be part of.
