Modern Insurance Magazine Supplement

20 January 2025

Select a feature below to access the full article.

Hello and welcome to this very special edition of Modern
Insurance Magazine!

As the leading provider of outsourced claims services, we pride ourselves on excellence.

I’m delighted to present this supplement magazine, which showcases insights and expertise from various professionals across our business.

At Carpenters Group, people are at the heart of everything we do. We believe our team is our greatest asset, and we are committed to fostering a supportive and inclusive environment where everyone can thrive, innovate, and contribute to our collective success.

Our team’s dedication, passion and focus on enhancing the customer journey is what drives us forward. Whether refining our processes, responding to client needs or spearheading the latest technologies, their commitment to service excellence keeps us at the forefront of the industry.

Our success begins and ends with our customers. Recently, I shared with Modern Insurance Magazine how the UK motor insurance industry is seeing stabilised claims frequency after years of instability. However, it continues to face challenges from regulators, continuing inflation, supply chain issues and claim lifecycles, impacting the customer experience and public perception. We must anticipate and adapt to changing expectations and behaviours, especially in the digital age.

Looking ahead, we are committed to implementing innovative solutions and enhancing our services to better meet our customer needs, ensuring a more positive and efficient experience for all. Thank you for taking the time to read this special edition. I hope you enjoy this supplement and find it both informative and inspiring! We are grateful for your continued
support. Together, we will continue to push the boundaries of excellence and deliver outstanding results for our clients. 

Happy reading!

Modern Insurance Magazine recently caught up with Donna
Richards, CEO of Carpenters Group, to discover more about
the firm’s social responsibility activities, their approach to
supporting people, and prospective plans for the business in
2025.

Read Interview >

Carol Hopwood, Head of Serious and Catastrophic Injury,
Carpenters Group

Leading a team of Serious Injury (SI) lawyers requires a careful
balance between legal expertise and empathy in leadership.

Read more >

Sam Nicholson, Head of Insurance Services, Carpenters Group

As the leading provider of outsourced claims services,
Carpenters Group is driven by a commitment to customer
excellence.

Read more > 

Tune into some valuable insights from key figures within
Carpenters Group, highlighting their dedication to 30 years of
seamless, efficient, and streamlined solutions.

Read more >

Lynda Thwaite, Head of Brand, Marketing & Communications,
Carpenters Group

Find out more about Lynda’s journey with the Carpenters Group
brand so far, one that aims to turn up the volume and share its
stories more widely.

Read more >

Catch up with Carpenters Group Owner/Director, Donna Scully,
as we discuss the importance of equality and equity in business,
and the difference between the two.

Read more >

Over the past year, Carpenters Group have been actively
involved in a vast array of charitable initiatives - dedicating time,
effort and resources towards supporting worthy causes.

Read more >

Sarah Pickerill, Head of People, Carpenters Group

People sit at the heart of everything at Carpenters Group,
fostering a supportive and inclusive environment where every
individual can thrive, innovate, and contribute to their collective
success.

Read more >

Emma McAvinchey, Diversity, Inclusion & Development Lead,
Carpenters Group

Carpenters Group are proud to be a 50/50 business, reflecting
their commitment to gender equality and diversity. But how can
the broader insurance industry further intensify its efforts to
create a level playing field for women?

Read more >

Darren Hall, Chief Operating Officer, Carpenters Group

How are Carpenters Group navigating the risks and
opportunities in embracing Artificial Intelligence (AI), and how
are they striking a balance as technology continues to move at
pace?

Read more >

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