Supporting Clients When It Matters Most
15 April 2026
When someone suffers a life‑changing injury, the legal process is rarely their first concern. In those early moments, what people need most is reassurance, clarity and the knowledge that someone experienced is standing alongside them and their family.
At Carpenters Group, our Serious Injury team works with clients at some of the most difficult points in their lives. Peter Parsonage, Solicitor and Deputy Manager, plays a key role in guiding clients through this period, combining specialist legal expertise with a deeply human approach to rehabilitation and long‑term support.
A Role Built Around Responsibility and Trust
As a solicitor and deputy manager within the Serious Injury team, Peter manages complex, high‑value claims involving traumatic brain injury, spinal cord injury, amputations and poly‑trauma. Many of these cases span years rather than months, requiring careful judgement, long‑term planning and an understanding of how injuries affect the individual and their families.
Alongside his own caseload, Peter supports the wider team through mentoring and leadership, helping to develop junior lawyers and ensuring cases are handled with care and technical excellence.
“A good outcome for a client isn’t about numbers. It’s about quality of life, dignity and making sure the right support is in place for the long term.”
Navigating Uncertainty With Empathy
No two weeks look the same in serious injury work. For clients living with traumatic brain injuries or complex physical trauma, circumstances can change quickly and without warning. That unpredictability requires flexibility and empathy.
For Peter, being effective means understanding the evolving reality of each client’s life and responding accordingly. This could mean securing early rehabilitation, coordinating medical experts or simply being available to explain what happens next.
This same support extends to colleagues across the team, where Peter acts as a sounding board on complex issues and helps maintain a calm, thoughtful approach in challenging cases.
Collaboration That Puts Clients First
A defining feature of the Serious Injury team is its collaborative culture. The legal and medical landscapes are constantly evolving, and no single person can hold all the answers. By sharing knowledge and experience, the team is able to stay ahead and deliver better outcomes for clients.
That collaborative mindset also shapes how Peter approaches external relationships. Rather than viewing serious injury claims as solely adversarial, he focuses on constructive engagement with insurers where possible, always with the client’s best interests at heart.
“These cases are about rehabilitation and recovery. Working collaboratively can reduce unnecessary pressure on clients and help achieve meaningful progress sooner.”
This approach supports earlier access to treatment and avoids placing additional strain on people already dealing with significant trauma.
Redefining What Success Looks Like
One of the most common misconceptions around serious injury claims is the idea of a “windfall”. In reality, higher settlements often reflect the scale of care, therapy and support required for someone to live with dignity and independence.
Some of Peter’s proudest outcomes haven’t involved the largest figures, but cases where proactive rehabilitation and early intervention have genuinely changed the course of a client’s recovery.
One such case involved a client who suffered a severe traumatic brain injury following a motorcycle collision. Despite the seriousness of his condition, and with the right rehabilitation and support in place, he went on to complete his PhD - an outcome that remains particularly meaningful years later.
“Sometimes the biggest settlements are also the saddest cases. You’re never celebrating the compensation award - you’re making sure the person has what they need for the rest of their life.”
Purpose that drives work
Serious injury law is demanding, both emotionally and technically. But for Peter, the responsibility that comes with supporting vulnerable people is also what gives the role its meaning.
Each case represents a person trying to rebuild their life after trauma. Being able to guide them through that process, advocating for the right care, support and outcomes, is what continues to drive his work every day.
By focusing on people rather than process, and quality of life rather than compensation alone, Peter embodies the approach at the heart of Carpenters Group’s Serious Injury team: steady support and expert guidance when it matters most.
