Our FNOL reporting is either through direct access to an insurers system or FNOL taken on our system, designed within client specification, and data exported to our client’s own system. With access to policy details, validation can take place at the start of the call.
Our FNOL service provides clients with:
We provide a fully outsourced and white-labelled FNOL service.
Support services provided during the evenings, weekends and Bank Holidays.
We provide additional resource support to insurers to answer a ratio of calls which can be flexed to meet demands.
We offer a "pressure valve" mechanism, which allows the resource to be increased or reduced as required. During periods of high demand or disruption of the insurer’s in-house FNOL service, calls can be directed to our FNOL team.
Direct deployment of services for roadside recovery and repair and hire supply chain.
We also conduct a series of courtesy calls and customer satisfaction follow-up activities to monitor and measure each customer experience during their claims journey with their insurer or broker.
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