Carpenters Group is a leading provider of insurance and legal services in the UK. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1500 employees across eight offices throughout the UK. We have sites in Liverpool, Birkenhead, Leeds, Haywards Heath, Manchester, Glasgow and Cardiff.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

The Executive Board plays a crucial role in overseeing the strategic direction and overall management of our organisation.

The Operations Board is responsible for overseeing the day-to-day management and operational efficiency of Carpenters Group.
In the latest issue of Modern Insurance Magazine, Commercial Claims Manager Mark Kellet discusses why proactive claims management remains central to delivering good customer outcomes, and how insurers can balance digital communication with human expertise in an evolving claims landscape.