Carpenters Group is a leading provider of insurance and legal services in the UK. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1500 employees across eight offices throughout the UK. We have sites in Liverpool, Birkenhead, Leeds, Haywards Heath, Manchester, Glasgow and Cardiff.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

The Executive Board plays a crucial role in overseeing the strategic direction and overall management of our organisation.

The Operations Board is responsible for overseeing the day-to-day management and operational efficiency of Carpenters Group.
Our Credit Hire Defence team successfully defended a claim where the claimant’s vehicle had already been rendered unroadworthy following an earlier accident. The case highlights why establishing causation and considering the wider circumstances can be crucial in credit hire claims.
Customer expectations are changing, with convenience now seen as a basic requirement rather than a differentiator. Simon Smith, Director of Claims Strategy, explores why claims and legal providers must continue to evolve, combining technology and human expertise to deliver better customer experiences.
Led by Calum MacGregor, Carpenters Scotland provides specialist support for personal injury and road traffic accident claims across Scotland. In this article, we take a closer look at the expertise, approach and people behind our Glasgow-based team, and how they help clients navigate the claims process with confidence.