Claims Handler


Tithebarn Street Liverpool

REFERENCE: 03/23/14
CLOSING DATE: 6/27/2023 12:00:00 AM

Salary: £20,120 - £29,000

Hours: 37 per week, Monday-Thursday 9-5:30pm , Friday 9-5:00pm 

Location: Liverpool

Job Purpose:

Due to recent expansion we have a number of exciting claims handling opportunities within our growing claims handling teams.

Our claims teams provide white labelled claims handling solutions for a number of UK private and commercial motor insurers. We have opportunities across a range of roles including own damage, third party damage, third party bodily injury, credit hire, third party intervention and subrogated recoveries with excellent opportunities to progress.

Claims is at the heart of every insurer. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints, all whilst providing an excellent customer service.

Key Responsibilities:

  • Make correct policy decisions in regard to indemnity and coverage referring where necessary
  • To review liability to ensure correct decision made and where necessary negotiate liability settlement
  • To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire
  • To ensure recovery of claims outlay, where necessary
  • Ensure reserves are accurately based on current information for all elements of the claim within authority levels
  • Appoint appropriate partner companies and monitor/manage their performance
  • Clear communication with customers, third parties and their representatives
  • Deal with telephone calls including completing any actions necessary as a result
  • Maintain own allocation of files within SLA
  • Contribute to team/department performance by assisting colleagues to ensure team targets are met
  • To process and/or authorise payments within authority levels
  • To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints
  • To maintain data accuracy and files to agreed standards
  • To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
  • To build great relationships with cross functional teams to ensure overall success
  • To drive your own development by actively seeking development opportunities
  • To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
  • To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
  • To adhere to company policies and procedures

Experience & Knowledge:

  • Preferred previous experience of first/third party insurance claims handling or FNOL
  • CII qualified/part qualified preferred but not essential
  • Good technical knowledge
  • Confident telephone manner
  • Previous Customer Service skills/experience
  • Strong written, oral and interpersonal skills
  • An ability to work using own initiative within boundaries
  • An ability to work effectively with people across a wide range of levels and responsibilities
  • Good IT/Keyboard skills
  • Good numeric skills

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.


  • Medicash cash plan
  • Life Assurance Scheme (4 x salary)
  • Hybrid working model (in relevant role)
  • 30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
  • Pension scheme
  • My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Funded driving theory test (in relevant role)
  • Active network of Wellbeing champions – providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy
  • Opportunity to give back to the local community through our wide reaching CR initiatives

Claims Handler

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