Technology underpins all aspects of our business and provides our staff with the systems and support they need to deliver the service our clients expect.
Our in-house team of technologists work to continually develop our systems and solutions, using our unrivalled industry insight, technological experience and best practice standards. Our approach of using secure, scalable, flexible and robust platforms allows us to build our solutions to each of our client’s individual needs.
Carpenters Group's flexible delivery platforms provide our clients with a broad range of services built around specific and clearly defined requirements. Our core solutions allow on-site and remote access to our systems, access to real-time claims reports/online MI and 24-hour support.
Continuous investment in our people, emerging technologies and our infrastructure make sure that we not only meet but exceed our clients’ expectations. Our in house technical experts cover every aspect of IT Service Delivery enables us to be flexible in our approach to development and we can quickly turnaround projects without compromising on quality.
Our Technology and Innovation services include:
- Management Information (MI) delivering bespoke, transparent and real-time intel.
- Consultancy service to discuss and understand our client's requirements and goals.
- Development expertise providing fast, robust and quality application development.
- Support and infrastructure quality assured by our dedicated support team available 24 hours a day.
- On-going investment to ensure the flexibility of our services and deliver market-leading solutions.
- Project management team planning and overseeing every stage of development to optimise performance and results.
We see every project as a partnership and like to share our knowledge and experience in order to deliver a service which is forward-thinking, dynamic and robust.
CHOICES THROUGHOUT THE DIGITAL CUSTOMER JOURNEY
Our use of technology currently enables us to provide a safe and GDPR compliant communication exchange between ourselves and suppliers, however, the changing face of the insurance world means we will be using technology in a smarter way to assist with improving the customer journey, our visibility and speed. Our ever-evolving customer-centric approach coupled with the assurance that technology will support their needs and create an enhanced overall customer experience.
MyClaim - Our Exclusive App
MyClaim is our multi-branded customer service application, exclusively available to all our legal services.
It is a simple way for customers to track claim status, review documents, upload receipts, photographs & documents and talk to us.
MyClaim has a take-up rate of 60% of our eligible customers.
FIND OUT MORE
CONTACT ONE OF OUR TEAM TODAY TO FIND OUT MORE ABOUT OUR SERVICES
0344 249 3939 | enquiries@carpentersgroup.co.uk
