Cost Enforcement Advisor


Birch House - Seacombe

REFERENCE: 03/23/12
CLOSING DATE: 6/27/2023 12:00:00 AM

Salary: £21,000 - £22,000

Job Purpose:

To recover outstanding payments due with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business.

Key Duties & Responsibilities:

  • To be able to issue Court proceedings by Part 7 & 8, Application and other associated Court proceedings for recovery of Debt
  • To issue proceedings via the OIC Portal
  • To instruct Counsel to attend Hearings
  • To prepare files in readiness for Hearings
  • To instruct High Court Enforcement/County Court Bailiffs
  • To deal with internal and external telephone queries
  • To provide clients with updates regarding payments when required
  • To liaise with external agencies, Insurers/Solicitors/Courts
  • To monitor and process incoming payments in a timely manner
  • General ad-hoc duties

Experience & Knowledge:

  • Prior experience working in a similar role is preferred but not essential
  • Knowledge of RTA claims is preferred but not essential
  • Knowledge of Court procedures is preferred but not essential
  • Knowledge of MOJ Portal/fixed costs/OIC Portal is preferred
  • An ability to work using own initiative as well as in a team to achieve maximum results
  • Be proactive in monitoring workflow tasks
  • Excellent customer service skills both written and verbally
  • Good communication, interpersonal and numeric skills
  • Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities, including external sources
  • Good organisation and time management skills

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.


  • Minimum 25 days’ holiday plus bank holidays
  • Hybrid working model (in relevant role)
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
  • Medicash cash plan – claim back dental / physio / optical appointments
  • My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Funded driving theory test (in relevant role)
  • Active network of Wellbeing Champions – providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy

Cost Enforcement Advisor

If you have been referred to this job advertisement by an employee at Carpenters Group please add their name here.