Credit Hire - Court Team


Tithebarn Street Liverpool

REFERENCE: 01/23/13
CLOSING DATE: 6/27/2023 12:00:00 AM

Job Purpose:

To have day to day conduct of a caseload of pre-litigated, small credit hire claims.

Key Duties & Responsibilities:

  • To chase outstanding payments due
  • To review files and produce bills for payment
  • To issue Court proceedings for recovery of outstanding payments
  • To prepare files for Hearing
  • To instruct Counsel to attend Hearings
  • To instruct High Court Enforcement/County Court Bailiffs
  • To deal with internal and external telephone queries
  • To liaise with external agencies/Insurers/Solicitors/Courts/Debt Management firms
  • To monitor and process incoming payments in a timely manner
  • General administrative duties

Experience & Knowledge:

  • To progress the caseload in an appropriate and timely manner, making use of the firms Case Management Systems and using the agreed internal procedures and practices
  • To assess liability at all times and to ensure that at all times the client and source receive appropriate, professional, timely and pertinent legal advice and that they are kept fully informed on the progress of the claim
  • To liaise with clients, obtaining detailed instructions and on boarding them ready for litigation
  • To settle claims as soon as is possible, where possible,  or prepare to issue for transfer to the Litigation Team
  • To achieve and exceed all targets set
  • To deal with post, telephone calls and e-mails expeditiously and to ensure that not worked on lists and to do lists are kept up to date

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.


  • Minimum 25 days’ holiday plus bank holidays
  • Hybrid working model (in relevant role)
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
  • Medicash cash plan – claim back dental / physio / optical appointments
  • My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Funded driving theory test (in relevant role)
  • Active network of Wellbeing Champions – providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy

Debt Recovery Advisor

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