Debt Recovery Admin Assistant


Birch House - Seacombe

REFERENCE: 05/23/04
CLOSING DATE: 6/27/2023 12:00:00 AM

Salary: £20,120

Job Purpose:

You will work alongside the Enforcement team, dealing with general admin duties, as well as chasing and monitoring payments whilst providing a high level of customer service to client’s & sources.

Key Duties and Responsibilities:

  • Monitoring payment plans and ensuring all payments are billed in a timely manner
  • Chasing any late and/or outstanding monthly payments
  • Providing clients with statements and receipts
  • Requesting Judgments from Courts
  • Instructing High Court and County Court Bailiffs
  • Dealing with internal and external telephone queries
  • Monitoring incoming post
  • Proactively monitor the teams Court diary
  • Provide general admin/clerical support to assist the Enforcement team

Experience and Knowledge:

  • An ability to work using own initiative within boundaries, as well as in a team to achieve maximum results
  • Be proactive in monitoring workflow tasks
  • Good communication, interpersonal and numeric skills
  • Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities, including external sources
  • Good organisational and time management skills
  • Excellent customer service skills both written and verbally            

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.


  • Minimum 25 days’ holiday plus bank holidays 
  • Hybrid working model (in relevant role)
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
  • Medicash cash plan – claim back dental / physio / optical appointments
  • My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Funded driving theory test (in relevant role)
  • Active network of Wellbeing Champions – providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy

Debt Recovery Admin Assistant

If you have been referred to this job advertisement by an employee at Carpenters Group please add their name here.