Insurance Services Trainer

Salary: £22,000-£26,500

Hours of Work: 37 hours per week

Core hours Monday – Thursday 9am – 5.30pm Friday 9am – 5pm, with some possible variation to cover evening and weekend training.

Job Purpose:

Devise and deliver training across multiple platforms in an efficient and effective manner.

Positively contribute to the continual improvement cycle within the Insurance Services division

Key Duties & Responsibilities:

• Design, prepare, facilitate and/or review all areas of the training to meet the needs of the
• business, including amending all training documentation as and when required, in accordance with procedural updates, systems changes and legislative and regulatory guidelines
• Keep up to date with developments with company systems, practices and procedures.
• Report and escalate any identified risks, training or performance issues;
• Actively promote and represent the Quality Assurance Department throughout the whole business and to external bodies;
• Achieve any agreed Key Performance Indicators (KPI’s) and contribute positively to the team performance.

Experience & Knowledge:

• An ability to prepare and deliver training material to a group or 1-2-1 in a confident, creative and engaging manner;
• Work using own initiative within agreed boundaries, as well as in a team, to achieve maximum results;
• Relevant experience of working in a call centre and/or training environment;
• Ability to interpret information, identify risk and provide feedback in a clear and concise manner;
• Excellent interpersonal and communication skills (both written and oral);
• Ability to work under pressure and flexibly to meet business and department deadlines;
• Ability to be agile and adaptive, to be flexible, open to and embracing change;
• Meticulous attention to detail;
• Have a clear understanding of what good customer service is;

Benefits:

• Minimum 25 days’ holiday plus bank holidays
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy