Legal Advisor - New Claims Team


Tithebarn Street Liverpool

REFERENCE: 04/23/16
CLOSING DATE: 4/26/2024 12:00:00 AM

Salary: dependent on experience 

Hours: 37 per week

Monday-Thursday 9:00am-5:00pm

Friday 9:00am-5:00pm

Job Purpose:

As a Legal Advisor your role will be to prepare and submit Claim Notification Forms (CNF’s) in a timely manner to ensure the team meets its targets. As part of this role you will be required to liaise with file handlers, third party insurers and clients to obtain missing information and will possess a good telephone manner and strong communication skills.

Key responsibilities:

  • To prepare CNF’s to ensure they are Portal ready and submit via a Portal
  • To make outbound calls to client’s and third party insurers to proactively obtain further information if necessary
  • To take incoming calls from clients to assist with queries and obtain/update information required for the claim notification form
  • To liaise with external companies and internal departments in a timely and professional manner in order to effectively process CNF and sCNFs
  • To understand the difference between MOJ, OIC and non MOJ cases
  • To raise DVLA requests
  • To be able to identify what needs to be taken out of the Portal process
  • To highlight errors on files and any other anomalies
  • To be able to accurately move work between schedules
  • To collate data accurately and effectively
  • To meet own targets and SLAs
  • To contribute towards continuous improvement with generation of ideas
  • To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
  • To drive your own development by actively seeking development opportunities
  • To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA
  • To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
  • To adhere to company policies and procedures
  • To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies

Experience & Knowledge:

  • To develop and maintain the relevant skills needed for a Stage 1 co-ordinator role
  • An ability to answer simple legal queries relating to the MOJ process
  • An ability to answer simple legal queries relating to the OIC process
  • An understanding of VF Legal
  • Good telephone skills with a pleasant manner
  • Professional approach
  • Strong communication skills
  • Strong written, oral and interpersonal skills
  • An ability to work using own initiative within boundaries
  • An ability to work in a fast-paced environment
  • An ability to work effectively with people across a wide range of levels and responsibilities
  • Good IT/Keyboard skills
  • Attention to detail
  • Good team working skills

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.


  • Minimum 25 days’ holiday plus bank holidays
  • Hybrid working model (in relevant role)
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
  • Medicash cash plan – claim back dental / physio / optical appointments
  • My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Funded driving theory test (in relevant role)
  • Active network of Wellbeing Champions – providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy

Legal Advisor - New Claims Team

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