LVI Legal Advisor


Leonard House - Birkenhead

REFERENCE: 05/23/07
CLOSING DATE: 7/1/2023 12:00:00 AM

Salary: £35,000.00-£38,000.00

Hours of Work: 37 hours a week 

Core hours Monday – Thursday 9am – 5.30pm
Friday 9am – 5pm
Will consider flexible variations to core hours

Job Purpose:

Dealing with all aspects of litigated and non – litigated personal injury claims involving allegations of
Fraud and/or Low Velocity Impact (LVI). Also dealing with any personal injury claims involving Road
Traffic Accidents or any files of a technical nature, which you may from time to time be asked to
advise on, handle or progress.

Key Duties & Responsibilities:

  • Progressing claims in a timely manner in accordance with the CPR
  • Prioritising urgent schedule entries and dealing with remainder of daily tasks on To Do lis
  • Instructing Counsel, to attend conferences, hearings and CMCs
  • Ensuring clients are kept informed and up to date on a regular basis throughout the life of
    the claim
  • Speaking to and updating referrers as often as possible to ensure a consistency of service
    and to ensure referrer’s loyalty to the Firm
  • Ensuring that any BTE and/or ATE insurer is kept updated and fully informed as to the
    progress of any claims

Experience & Knowledge:

  • Have relevant experience of having handled claims involving allegations of Fraud/LVI
  • To have a good working knowledge relevant case law and/or legislation
  • An ability to work in an organised manner
  • Excellent client care and communication skills

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.


  • Minimum 25 days’ holiday plus bank holidays
  • Hybrid working model
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving – up to £250 matched for personal charity fundraising for a registered
  • Medicash cash plan – claim back dental / physio / optical appointments
  • My Medicash App – including access to rapid digital physiotherapy and skin cancer
    screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Funded driving theory test (in relevant role)
  • Active network of Wellbeing Champions – providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy

Customer Claims Handler

If you have been referred to this job advertisement by an employee at Carpenters Group please add their name here.