Motor Claims Handler


Tithebarn Street Liverpool

REFERENCE: 04/22/16
CLOSING DATE: 5/27/2022 12:00:00 AM

Job Purpose:

Due to recent expansion we have a number of exciting claims handling opportunities within our growing claims handling teams.

Our claims teams provide white labelled claims handling solutions for a number of UK private and commercial motor insurers. We have opportunities across a range of roles including own damage, third party damage, third party bodily injury, credit hire, third party intervention and subrogated recoveries with excellent opportunities to progress.

Claims is at the heart of every insurer. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints, all whilst providing an excellent customer service.

Key Duties & Responsibilities:

  • Make correct policy decisions in regard to indemnity and coverage referring where necessary
  • To review liability to ensure correct decision made and where necessary negotiate liability settlement
  • To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire
  • To ensure recovery of claims outlay, where necessary
  • Ensure reserves are accurately based on current information for all elements of the claim within authority levels
  • Appoint appropriate partner companies and monitor/manage their performance
  • Clear communication with customers, third parties and their representatives
  • Deal with telephone calls including completing any actions necessary as a result
  • Maintain own allocation of files within SLA
  • Contribute to team/department performance by assisting colleagues to ensure team targets are met
  • To process and/or authorise payments within authority levels
  • To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints
  • To maintain data accuracy and files to agreed standards
  • To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
  • To build great relationships with cross functional teams to ensure overall success
  • To drive your own development by actively seeking development opportunities
  • To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
  • To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
  • To adhere to company policies and procedures
  • To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies

Experience & Knowledge:

  • Preferred previous experience of first/third party insurance claims handling or FNOL
  • CII qualified/part qualified preferred but not essential
  • Good technical knowledge
  • Confident telephone manner
  • Previous Customer Service skills/experience
  • Strong written, oral and interpersonal skills
  • An ability to work using own initiative within boundaries
  • An ability to work effectively with people across a wide range of levels and responsibilities
  • Good IT/Keyboard skills
  • Good numeric skills

Claims Handler

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