Recoveries Legal Advisor (Litigation)


Tithebarn Street Liverpool

REFERENCE: 11/22/02
CLOSING DATE: 6/27/2023 12:00:00 AM

Job Purpose:

To manage a caseload of RTA litigated recovery cases, whilst delivering robust quality claims handling, with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business.

Key Duties and Responsibilities:

  • Responsible for a high-volume caseload of litigated recovery files, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices
  • To ensure that the case management system is used and updated at all times
  • To use all communication mediums to ensure that cases are progressed as quickly as practicable
  • To progress your caseload in a manner to ensure that source and lay clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
  • Take a practical but commercial approach to settlements and advising clients as to risks
  • To help the team achieve and exceed various targets set in relation to, for example, monies recovered and lifecycles without compromising the firm’s integrity
  • To liaise appropriately and timely with sources, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed
  • Perform to a high level in a target orientated environment
  • To undertake any other tasks as deemed relevant and reasonable by the business.

Experience and Knowledge:

  • Previous experience of dealing with customers or other stakeholders in a customer service environment
  • Previous experience of managing your own caseload of RTA litigated recovery or ULR claims, or hands on experience of managing tasks relating to such cases. Knowledge of liability issues including Road Traffic Act and Article 75
  • Excellent negotiator with strong communication skills
  • Competent working with a case management system and good knowledge of MS Office
  • Good attention to detail and organisational skills
  • Focus on delivering quality service to clients and the firm

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.


  • Minimum 25 days’ holiday plus bank holidays
  • Hybrid working model (in relevant role)
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
  • Medicash cash plan – claim back dental / physio / optical appointments
  • My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Funded driving theory test (in relevant role)
  • Active network of Wellbeing Champions – providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy

Recoveries Legal Advisor (Litigation)

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