Donna Scully on #TheBIBAPod
05 October 2023
Our Director, Donna Scully, was recently interviewed on The BIBA Pod, this episode was all about women redefining insurance.
You can watch the full interview below ⬇
Our Director, Donna Scully, was recently interviewed on The BIBA Pod, this episode was all about women redefining insurance.
You can watch the full interview below ⬇
CEO Donna Richards shares her thoughts on what purposeful growth means for Carpenters Group. Reflecting on the launch of the firm's Cardiff office, she explores the importance of investing in people, strengthening client partnerships and growing in a way that supports long-term success.
In the latest issue of Modern Insurance Magazine, Commercial Director Paul Challoner examines the growing gap between customer expectations and the realities of today's claims process. He explores the impact of delays, process friction and evolving customer demands, while highlighting the role clear communication and technology play in maintaining trust when claims become more complex.
Five years after the launch of the Official Injury Claim Portal, Donna Scully reflects on how the reforms have reshaped the claims landscape. Exploring both the benefits and the ongoing challenges, she outlines where further improvements could help create a more effective and accessible system for claimants, insurers and legal professionals.