Donna Scully on #TheBIBAPod
05 October 2023
Our Director, Donna Scully, was recently interviewed on The BIBA Pod, this episode was all about women redefining insurance.
You can watch the full interview below ⬇
Our Director, Donna Scully, was recently interviewed on The BIBA Pod, this episode was all about women redefining insurance.
You can watch the full interview below ⬇
Five years after the launch of the Official Injury Claim Portal, Donna Scully reflects on how the reforms have reshaped the claims landscape. Exploring both the benefits and the ongoing challenges, she outlines where further improvements could help create a more effective and accessible system for claimants, insurers and legal professionals.
Carpenters Group secured the withdrawal of a high value personal injury claim involving an illegally operated e bike, with no damages paid. Early evidence gathering, a robust defence and close collaboration with Ticker and reinsurers were key to achieving this outcome.
After 16 years at Carpenters Group, Lauren Dunne, Quality Assurance Manager, shares how her role has developed alongside the business. From starting in the First Response Unit to shaping quality and supporting colleagues across Insurance Services, her experience reflects a culture built on trust, progression and people.