Technology underpins all aspects of our business focusing on achieving a smooth, seamless customer claims journey.
Our investment in technology provides our teams with the systems and support they need in order to deliver the service our clients expect.
Our in-house team of IT experts works to continually develop our systems and solutions using our unrivalled industry insight, technological experience and best practice standards so that we can tailor our solutions to each of our client's individual needs.
We have a range of solutions that are underpinned by a mixture of human and technological expertise. Our in house experts have many years of experience working with large multinational insurers to deliver significant change programmes.
CHOICES THROUGHOUT THE DIGITAL CUSTOMER JOURNEY
Our use of technology currently enables us to provide a safe and GDPR compliant communication exchange between ourselves and suppliers, however, the changing face of the insurance world means we will be using technology in a smarter way to assist with improving the customer journey, our visibility and speed. Our ever-evolving customer-centric approach coupled with the assurance that technology will support their needs and create an enhanced overall customer experience.
MyClaim - Our exclusive app
MyClaim is our multi-branded customer service application, exclusively available to all our legal services.
It is a simple way for customers to track claim status, review documents, upload receipts, photographs & documents and talk to us.
MyClaim has a take-up rate of 99% of our eligible customers.
FIND OUT MORE
CONTACT ONE OF OUR TEAM TODAY TO FIND OUT MORE ABOUT OUR SERVICES
0344 249 3939 | enquires@carpentersgroup.co.uk
