Action Against Fraud - Training our in-house case handlers

13 February 2024

Our Director, Donna Scully, recently spoke on how we educate and train our in-house case handlers

Awareness is key! How does fraud factor into the education and training of your in-house case handlers?

"Our case handlers are passionate about fighting fraud and are our first line of defence. Training our case handlers on how to spot the signs of fraud is a key part of our training programme. We have developed our own claims development programme for our in-house claims team, and fraud plays a central role. As affiliate members of the Insurance Fraud Bureau, and working closely and collaboratively with our insurer partners we are also able to provide insights on the latest trends and risks to our case handlers."