Carpenters Group sign up to support the Code of Conduct for the use of AI in Claims

13 February 2024

Earlier this month a voluntary code of conduct for the development, implementation, and use of artificial intelligence (AI) in claims was launched - an insurance industry first.

Carpenters Group are proud to announce that we have signed up to support the Code of Conduct for the Use of AI in Claims.

Led by Eddie Longworth, Director of JEL Consulting, had this to say: The Code of Conduct is particularly appropriate to those legal firms that are working with insurers. The deployment of AI in the claims space needs careful handling and those signing up to the Code are demonstrating their commitment to maintaining the very highest standards of ethical and best practices. That is great news for all the stakeholders including, of course, the claimants themselves who want the reassurance that this Code of Conduct will bring”

The intention has been to deliver a simple set of guidelines that will help all those involved in AI design and deployment to stop, think, and properly consider the basis on which AI is to be used.

Paul Challoner, Commercial Director, Carpenters Group says “The code aligns perfectly with Carpenters Group high standards and ethical approach to insurance and legal service provision and will sit at the centre of our design and planning when utilising AI in the management and settlement of claims. Watching the working group grow in numbers throughout the process was inspiring and over the few short months, Eddie brought likeminded people together from across various industries to discuss and agree how we should approach the use of AI in the claims world.  As one of the few law firms involved from the start, we had to consider how the code will interconnect within both FCA and SRA governance and regulations.”