News & Insights

From legal insights to personal journeys, our news page is packed with thought-provoking articles written by industry-leading experts and passionate voices from across Carpenters Group.

Carpenters Group CEO Donna Richards: A Positive Start to the Year Ahead

05/02/2026

Yesterday, colleagues from every corner of Carpenters Group came together for a company-wide briefing led by our CEO, Donna Richards, alongside Chief Technology Officer, Karen Campbell. It was an energising session that celebrated how far we’ve come and set the tone for the year ahead.
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Shining a Light on Claims Operations to Drive Efficiency, Collaboration and Better Customer Outcomes

At Carpenters Group, we support claimants by guiding them through each step, providing expert legal advice and ensuring they always know what to expect next. As the UK’s largest provider of claimant motor legal services, we have the scale, systems and experience to deliver high‑quality support across a wide range of cases.
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Reflecting on Watson v MH Site Maintenance and Markerstudy Insurance

Six months on from the Court of Appeal’s decision in Watson, Marie Crawford explores how the ruling is shaping stays in low‑value PI cases, with examples from recent matters.
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Discontinued Claim for Fire Damage – Failure to Establish Negligence

In a recent interesting case, concerning a claim for damages arising from a fire incident involving two vehicles, the importance of being able to establish negligence was highlighted. The Claimant alleged that their vehicle was damaged after a fire originating in the Defendant’s vehicle spread to theirs, whilst both vehicles were parked next to each other.
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How Insurance is Building a Culture Where Everyone Can Thrive

Owner/Director of Carpenters Group, Donna Scully, shares how inclusion must be woven into culture, driven by visible leadership and real investment in people. She calls for transparency, wider focus on diversity, and embedding DEI into everyday practice to attract top talent and create workplaces where everyone can thrive.
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Remote Work on the Move: The Hidden Risks of Shoulder Surfing

At the latest Insurance Times Fraud Charter meeting, sponsored by Carpenters Group, education and increasing public awareness of fraud was, once again, on the agenda to be discussed by delegates.
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Why Carpenters Group is a Great Place to Work, In Our People’s Own Words

05/01/2026

At Carpenters Group, we know that our success is built on the dedication and talent of our people. From legal specialists and claims handlers to marketing, IT and HR professionals, every colleague plays a vital role in delivering trusted services to insurers, brokers and individuals across the UK.
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Careers That Thrive – How Culture and Policy Are Shaping the Future of Insurance

30/12/2025

Jo Haslam shares insights on how flexible working, technology, and inclusivity are transforming the insurance sector. Discover why cultural change and progressive policies are shaping careers for the future.
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Reflecting on 2025 and Looking Ahead to 2026 at Carpenters Group

29/12/2025

As 2025 draws to a close, I want to take a moment to reflect on what has been an extraordinary year for Carpenters Group. This year, we strengthened our position as a trusted partner to insurers, brokers, and MGAs, delivering exceptional claims solutions while navigating a rapidly evolving market.
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© 2025 Carpenters Limited. All rights reserved. Directors: John Carpenter, Donna Scully, Donna Richards

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Carpenters Limited are authorised and regulated by the Solicitors Regulation Authority under number 625845 www.sra.org.uk and is authorised and regulated by the Financial Conduct Authority under number 755996 www.fca.org.uk

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