Carpenter Group have secured a finding of fundamental dishonesty against a claimant who falsely claimed to be a lawyer. In what was an unusual twist to a relatively routine RTA, the Claimant had been videoed at the scene telling the other driver involved in the collision that she had to co-operate with him as he was a lawyer.
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Case Management Conferences (CMCs) are a pivotal step in the litigation process. From a Defendant point of view, they provide the first real opportunity to shape and direct how the case proceeds to a conclusion and represent a significant opportunity to influence the trajectory of the litigation.
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The mandatory mediation pilot for small claims, launched in May 2024, has now been extended to include low-value Road Traffic Accident (RTA) claims under £10,000. This change will divert a significant number of motor-related disputes - often a source of court backlog - into the Alternative Dispute Resolution (ADR) process.
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In the world of brand and communications, we often focus on external perception, how our customers see us, what they say about us, and how we can shape that narrative. But the most powerful brand ambassadors aren’t in our marketing campaigns or social media feeds, they’re sitting at desks, on calls, and in front of customers every day.
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As we celebrate National Customer Service Week, I have been reflecting on what respectful service means. My role, working as Quality Assurance Manager, means I manage our complaints, although Carpenters do get a mercifully low % of complaints based on the volume of claims we manage - at just 0.01%.
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Recently featured on Modern Insurance Magazine's website, Joanne Haslam, Head of Fast Track RTA at Carpenters Group, explores how company policies and cultural shifts are shaping the future of careers in the insurance sector.
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