In the world of brand and communications, we often focus on external perception, how our customers see us, what they say about us, and how we can shape that narrative. But the most powerful brand ambassadors aren’t in our marketing campaigns or social media feeds, they’re sitting at desks, on calls, and in front of customers every day.
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As we celebrate National Customer Service Week, I have been reflecting on what respectful service means. My role, working as Quality Assurance Manager, means I manage our complaints, although Carpenters do get a mercifully low % of complaints based on the volume of claims we manage - at just 0.01%.
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Recently featured on Modern Insurance Magazine's website, Joanne Haslam, Head of Fast Track RTA at Carpenters Group, explores how company policies and cultural shifts are shaping the future of careers in the insurance sector.
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At Carpenters Group, we believe in nurturing talent and creating meaningful career pathways. This is the story of one colleague, Beth and their inspiring journey from Apprentice Paralegal to joining our specialist Pain Team and now preparing to become a fully qualified Solicitor!
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In the latest issue of Modern Insurance Magazine, our Owner/Director Donna Scully shared her journey into leadership, her unwavering commitment to inclusion and social justice, and her mission to champion women across the insurance and legal sectors.
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Last week, Carpenters Group hosted a first-of-its-kind roundtable discussion concerning the operation of the Official Injury Claims Portal (OICP), and wider issues around motor claims. This cross-industry discussion was keenly welcomed, given that the Portal has been live for more than four years.
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This summer, Carpenters Group launched a company-wide wellbeing initiative called “Step UP: Stride into Summer”, designed to get us all moving. The six-week challenge invited colleagues from across the business to walk, run, roll, or dance their way to better health, one step at a time.
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At Carpenters Group, giving back is part of who we are. Whether it’s supporting local communities or championing causes close to our hearts, we believe in doing our bit and doing it well. As we mark International Day of Charity 2025, we’re proud to look back on the meaningful ways we’ve supported others this year. Here’s a snapshot of what we’ve achieved together.
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