Carpenters Group secured the withdrawal of a high value personal injury claim involving an illegally operated e bike, with no damages paid. Early evidence gathering, a robust defence and close collaboration with Ticker and reinsurers were key to achieving this outcome.
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After 16 years at Carpenters Group, Lauren Dunne, Quality Assurance Manager, shares how her role has developed alongside the business. From starting in the First Response Unit to shaping quality and supporting colleagues across Insurance Services, her experience reflects a culture built on trust, progression and people.
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Carpenters Group marks Volunteers’ Week 2026 by sharing the story of Donna Ellis Connell and her work with Headway Sefton, supporting people living with brain injuries. The article highlights how volunteering deepens understanding beyond the legal process and reflects the firm’s commitment to giving back.
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Donna Richards shares her view on how the insurance market has evolved, and why the fundamentals still matter. In a faster, more automated environment, she highlights the lasting importance of strong relationships, personal accountability and getting the detail right.
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An insight into the leadership dynamic between CEO Donna Richards and Owner/Director Donna Scully, known as “Donna Squared”, and how their complementary strengths and shared purpose shape Carpenters Group’s culture, collaboration and long-term success.
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