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News & Insights

From legal insights to personal journeys our news page is packed with thought-provoking articles written by industry-leading experts and passionate voices from across Carpenters Group

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Two Decades of Development at Carpenters Group

After more than 20 years at Carpenters Group, Lindsey Rawes reflects on her journey from Customer Service Advisor to Operations Manager within Insurance Services. She shares how career development, supportive leadership and the opportunity to influence positive change have shaped her experience with the business.
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The Role of Human Judgement in Modern Claims Handling

Claims handling is about more than processes and technology. This article by Sam Nicholson, Head of Insurance Services, explores the importance of human judgement, empathy and communication in supporting customers through the early stages of a claim, and why those first interactions can shape the entire claims experience.
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Carpenters Group Sponsors Headway Sefton Summer Ball for a Second Year

Carpenters Group was proud to sponsor the Headway Sefton Summer Ball for a second year, helping raise more than £18,000 to support people affected by brain injury across the region. Held at the Crowne Plaza Liverpool, the event brought together survivors, families, carers, volunteers and supporters for an evening celebrating the charity's work and the strength of its community.
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Carpenters Group Serious Injury Team Secure Life Changing Brain Injury Settlement

Our Serious Injury team has secured a multi-million pound settlement in a complex brain injury claim, helping to ensure long-term financial security, care and support for the client. Led by Carol Hopwood and Donna Ellis Connell, the case involved significant legal and welfare challenges, with a collaborative approach helping to achieve this outcome.
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CEO Insights: Growth With Purpose

CEO Donna Richards shares her thoughts on what purposeful growth means for Carpenters Group. Reflecting on the launch of the firm's Cardiff office, she explores the importance of investing in people, strengthening client partnerships and growing in a way that supports long-term success.
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Leading Carpenters Scotland Through Growth and Change

As Head of Scottish Operations, Calum MacGregor has helped shape Carpenters Scotland into a well-established operation. In this article, he reflects on leadership, team development, client service and the opportunities technology presents for the future of the sector.
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Closing the Gap Between Customer Expectations and Experience

In the latest issue of Modern Insurance Magazine, Commercial Director Paul Challoner examines the growing gap between customer expectations and the realities of today's claims process. He explores the impact of delays, process friction and evolving customer demands, while highlighting the role clear communication and technology play in maintaining trust when claims become more complex.
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Carpenters Group Serious Injury Client Case Study

This case study highlights a client’s experience of working with Carpenters Group following a serious brain injury. It demonstrates our commitment to clear communication, consistent support and expert legal guidance, and shows how a client-centred approach can make a meaningful difference during a complex and challenging time.
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Meet the Team: Cassie Hopkins - Legal Defence Team Manager

Legal Defence Team Manager Cassie Hopkins discusses her career in law, supporting team development, and qualifying as a Solicitor through Carpenters Group's SQE apprenticeship programme.
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© 2025 Carpenters Limited. All rights reserved. Directors: John Carpenter, Donna Scully, Donna Richards

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Carpenters Limited are authorised and regulated by the Solicitors Regulation Authority under number 625845 www.sra.org.uk and is authorised and regulated by the Financial Conduct Authority under number 755996 www.fca.org.uk

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