News & Insights

From legal insights to personal journeys, our news page is packed with thought-provoking articles written by industry-leading experts and passionate voices from across Carpenters Group.

CEO Insights - Why Reliability Matters More Than Ever

In this CEO insight, Donna Richards explores why reliability has become one of the most critical measures of sustainability in today’s insurance and legal services market. She reflects on what truly underpins a sustainable supply‑chain partner and why insurers need partners they can trust to deliver consistency, resilience and certainty, whatever the market brings.
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Carpenters Group to Sponsor Women in Insurance Breakfast at BIBA 2026

Carpenters Group is pleased to confirm that we will once again be sponsoring the Women in Insurance Breakfast at the BIBA 2026 Conference.
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Steph McKenna - Legal Defence Team Manager

Steph McKenna is a Solicitor and Legal Defence Team Manager who leads one of Carpenters’ Legal Defence teams. Passionate about mentoring and collaboration, Steph shares what drew her to a career in law, why supporting her team is the most rewarding part of her role, and what life looks like outside work.
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National Apprenticeship Week 2026: Turning Study Into Impact

As we celebrate National Apprenticeship Week, we’re shining a light on the apprentices who have begun their careers at Carpenters Group through alternative pathways. One of them is Freya Schumann, who joined the Brand, Marketing and Communications Team as a Marketing Assistant Apprentice before securing a permanent role in 2024.
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National Apprenticeship Week 2026: Opening Doors for Future Talent

Carpenters Group marks National Apprenticeship Week by highlighting how apprenticeships open accessible routes into legal and insurance careers. Shona Radcliffe shares how we support new starters with work‑readiness training and help colleagues at all levels build skills and progress through apprenticeship programmes.
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National Apprenticeship Week 2026: Shaping Early Legal Careers

As we celebrate National Apprenticeship Week, we’re proud to highlight the journeys of our apprentices who are building their futures through alternative routes. One of them is Adam Malik, who joined Carpenters Group straight from college as a Legal Admin Assistant and is now developing his career as a Paralegal Apprentice.
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Carpenters Group CEO Donna Richards: A Positive Start to the Year Ahead

Yesterday, colleagues from every corner of Carpenters Group came together for a company-wide briefing led by our CEO, Donna Richards, alongside Chief Technology Officer, Karen Campbell. It was an energising session that celebrated how far we’ve come and set the tone for the year ahead.
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Shining a Light on Claims Operations to Drive Efficiency, Collaboration and Better Customer Outcomes

At Carpenters Group, we support claimants by guiding them through each step, providing expert legal advice and ensuring they always know what to expect next. As the UK’s largest provider of claimant motor legal services, we have the scale, systems and experience to deliver high‑quality support across a wide range of cases.
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Reflecting on Watson v MH Site Maintenance and Markerstudy Insurance

Six months on from the Court of Appeal’s decision in Watson, Marie Crawford explores how the ruling is shaping stays in low‑value PI cases, with examples from recent matters.
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© 2025 Carpenters Limited. All rights reserved. Directors: John Carpenter, Donna Scully, Donna Richards

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Carpenters Limited are authorised and regulated by the Solicitors Regulation Authority under number 625845 www.sra.org.uk and is authorised and regulated by the Financial Conduct Authority under number 755996 www.fca.org.uk

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