News & Insights

From legal insights to personal journeys, our news page is packed with thought-provoking articles written by industry-leading experts and passionate voices from across Carpenters Group.

Injury Awareness Week 2026

Injury Awareness Week highlights the wider impact of injury caused by negligence. Beyond the immediate harm, it can affect someone’s day to day life, their independence and the people around them.
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Why Pride Matters More Than Ever

Donna Richards shares her perspective on why Pride matters and the role businesses play in creating an inclusive culture. She reflects on the importance of supporting colleagues, listening to different experiences and continuing to build a workplace where people feel respected.
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Carpenters Group Legal Defence Team Achieves Major Saving In High-Value Claim

Our Credit Hire Defence Team secured a 95 percent saving on a high-value claim after the court found the claimant had failed to mitigate their loss by not properly engaging with an intervention offer. Despite a pleaded value of over £25k, the claim was significantly reduced, with the client’s total liability falling to just over £400.
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Shaping Our AI Strategy in 2026

Darren Hall, Chief Operating Officer, sets out how Carpenters Group is approaching AI in 2026, focusing on responsible use, strong governance and practical applications that support colleagues while maintaining high standards of service and decision making.
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Strong Technical Outcome Delivered by Carpenters Group Insurance Team

Carpenters Group secured the withdrawal of a high value personal injury claim involving an illegally operated e bike, with no damages paid. Early evidence gathering, a robust defence and close collaboration with Ticker and reinsurers were key to achieving this outcome.
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Lauren Dunne, Quality Assurance Manager, on 16 Years at Carpenters Group

After 16 years at Carpenters Group, Lauren Dunne, Quality Assurance Manager, shares how her role has developed alongside the business. From starting in the First Response Unit to shaping quality and supporting colleagues across Insurance Services, her experience reflects a culture built on trust, progression and people.
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Volunteers’ Week 2026 At Carpenters Group

Carpenters Group marks Volunteers’ Week 2026 by sharing the story of Donna Ellis Connell and her work with Headway Sefton, supporting people living with brain injuries. The article highlights how volunteering deepens understanding beyond the legal process and reflects the firm’s commitment to giving back.
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Carpenters Group Celebrates Success at the British LGBT Awards

Carpenters Group was recognised as a Breakthrough Business and received The Mirror Spotlight Award at the British LGBT Awards, celebrating its commitment to inclusion and equality alongside colleagues from its DEI Network.
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Timeless Fundamentals

Donna Richards shares her view on how the insurance market has evolved, and why the fundamentals still matter. In a faster, more automated environment, she highlights the lasting importance of strong relationships, personal accountability and getting the detail right.
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© 2025 Carpenters Limited. All rights reserved. Directors: John Carpenter, Donna Scully, Donna Richards

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Carpenters Limited are authorised and regulated by the Solicitors Regulation Authority under number 625845 www.sra.org.uk and is authorised and regulated by the Financial Conduct Authority under number 755996 www.fca.org.uk

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